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[Resolved]  Onida Microwave Oven — SERVICE COSTLIER THAN PRODUCT

Dear Sir,
I have purchased ONIDA Microwave oven for RS.7000/- two years back and ONIDA does not have their own service centres in Bangalore and they have authorised people at Bangalore for service and they can be called as spare part replacement centre rather than service engineer and last year they repalced one magnetron for Rs.1200/- and this year I registered a complaint for front panel and start button not working they gave a cost of Rs.1800/- + service charges of Rs.350/- and educate us that we have to enter into Extended @ RS850/- per year if we have to avoid such replacements.This almost consumer harassement of selling a product for Rs.7000/- and without servicing and rectifying the problem they ask customers to pay back in the name of service.Is this justifiable.How do we eradicate this .
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  1 CommentShareTweet

Comments

The Onida service is very very bad, they don't have trained engineer's, they come to our home and ask other service engineer over phone " what is the Problem May be " . is this is the way the Onida people give the service, which is more better to have uneducateds. they have taken the photo removing the back over and after two days, they come back telling that it is the issue with panel board, they have to replace the panel board. Then i told to prove that Panel board has gone ( falty ). once again the L-board service person called his other service engineer and replayed back " one of the wire is burn't, which is not in stock, they have replaced the wire after 2 months with costing Rs 1200/-.

Wow ONIDA, same on your part for giving this type of service for one wire it 2 months and also untrained engineer.

regards,

Param

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    Onida / MIRC Electronics
    Customer Care Service
    Customer satisfaction rating
    41%
    Complaints
    1632
    Pending
    0
    Resolved
    667
    Onida / MIRC Electronics Phone
    +91 20 2837 5561 [Mumbai]
    +91 22 2820 0435 [Corp Office]
    +91 16 1323 6835 [Punjab]
    Onida / MIRC Electronics Address
    MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
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