[Resolved] Onida Microwave Oven — PCB Replacement
I have bought an Onida Microwave Oven Model No. MO28CJS16B on 28.07.10 from Quilon Radio Service, Kottayam Branch. Kerala, they gave us on the delivery on the next day at home. We are basically settled in Duabi. Immediately after the installation we left to Duabi and the oven not at all used. This year again when we came on vacation on July 10th 2010 we tried to operate the oven and unfortunately there is no display on that.
The oven I gave it for service at your Kottayam service centre Ms Adonics Electronics on 18th July they said the Display Panel damaged and they have to replace the PCB.
Even though the Oven is absolutely new and almost in the warranty period, they refused to give the warranty and they said it will cost RS. 1,800 for the part (PCB). I have agreed for that and they said with in a week’s time they will replaced the part. After several telephone calls we have to come back to Dubai on 6th of August 2010.
Today 20.08.10 only we have received the oven back and they charged Rs. 1800.00 and they refused to give the replaced part. After a return request on a white paper they gave us the part and in that part they have return replaced under warranty.
Because of their poor service we can not use the Oven on our one month vacation, the Oven is still new. Kindly check with your service centre for the issue and do the needful, being a product like Onida should keep good and prompt service centers.
Kindly conceder the request.
Kerala, Phone Dubai :[protected].
Service centre Name: Adonics Electronics
Complaint marked as Resolved Aug 13, 2020
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