[Resolved]  Onida / Onida 29 Oxygen (73 Cm) — Complaint – ONIDA TV 29 ”Oxygen- Delay in service reg

From,
Mrs.Anuradha.S
(Rtd) Section Officer,
Tamilnadu Secretariat,
No 5, Arulneri Nagar Extn,
Sembakkam, Selaiyur,
Chennai – 600073.
Ph –[protected]

Sir,
Sub :- Complaint – ONIDA TV 29”Oxygen- Delay in service reg

I would like to bring to your notice the following to your kind attention, I have purchased ONIDA TV (oxygen) 29”(73cm) from AMUTHA & Co, Tambaram West, dealers on 14.08.2006 by paying roughly Rs 16, 500/- and I have joined the AMC scheme of Onida company Job No:[protected] by paying a sum of Rs 3300/-, for a period from 05.05.2008 to 04.05.2012.

In the company’s agreement it is mentioned that all the repairs will be undertaken except P&T, Yoke and LOT. (Main Board is not mentioned in the same).
On 15th Dec 2008.There was a problem immediately I made a complaint to the ONIDA Office at Nungambakkam. After 3 days only ONIDA Service Centre, Tambaram Sanitorium had sent a junior mechanic who advised that the TV set can be repaired only at their office by their Senior Mechanic. But no pick-up van turned up for 2 days. Since they didn’t make any further arrangement, I personally delivered the TV set to the service centre on[protected], with due acknowledgement by hiring a share auto. I was told that the picture can be viewed in a broad manner and they were repairing it.
But suddenly on 30-Dec-08, they informed that the board has to be replaced and the price of the original board is roughly around 6000/- but as I come under the scheme it is enough for me to pay 3000/- only, I agreed to it without a choice. But till date they have neither responded nor returned the TV in condition. From the beginning I have contacted the Nungambakkam office and informed of the position now and then, but no help has been rendered to me by them.

Being a Senior Citizen and retired Govt Servant I request your good self to look into the matter and do the needful immediately. Being reputed company public go in for your product. But I regret to inform that the Company’s Service is very Poor. If the problem is not solved by 2 days, I have no choice but to go to Press /Consumer Court. I am forced to claim damage in the consumer court for the abnormal delay by your company and that more inconvenience and mental stress at my old age.

Expecting an early remedy,

Thanks & Regards,
Anuradha. S