Onida Semi W / M 68e — Motor Burning and Leakage of Tub more than 1 year

The Manager (Customer Care)
ONIDA
NOIDA


Sub : Complaint of Washing Machine Model No.68E Purchase from Sai Electronics Bill No. 3635 dt.27th Oct 2007, 106, Navyug Market, Ghaziabad.

Dear Sir/Madam,

With reference to above mentioned subject matter I wish to inform you that the above said machine was purchased on dt.27th Oct 2007 Model No. 68E With a warranty of 2 years. After few months of purchase the machine got the problem started with burn of spin motor again and again and if you go through the complaint of the said machine you will get more then 50 complaint over there for motor problem and leakage of tub (increasing the water in washing tub from the spin tub)

I requested to customer care to solve the problem and from that date after ever 2 or 3 months the same problem I m getting. In last at near about March 09 I had discussed all the matter with Mr. Ravinder Joshi (Mobile No.[protected]) who was the Area Manager at that time and this time Mr. Joshi had committed that give us last one chance to replace after that we will replace your machine after discuss with the Company Mr. Umesh was the service engineer who had repaired this washing machine nos and nos of time and he is well aware about all the problems with the machine.

On 18th of June 09 the same problem faced and made a request to customer care to resolve the issue and this time I tried to contact Customer Care and tried to talk to Mr. Joshi but Mr. Joshi got the transferred to Meerut and this time Mr. Kuldeep is the authorized person who is taking care all these things. And on the same day I called to Mr. Kuldeep and discussed him the communication between Mr. Joshi & Me On 19th the service engineer came his named was Mr. Lorik Yadav, he was the guy who was not able to understand the problem with the machine my wife Ms. Anju Tyagi was tried to communicate all the things to him but he was not able to understand the situation then I called to customer care and tried to talked to Mr. Kuldeep and then again I had discussed all the matter infront of him. After seeing & discussed all the details with the Customer Care Mr. Kuldeep simply replied that it is a problem with your voltage without seeing anything if I accept his thing then why the Spin Motor is always burnt not Washing motor it is running properly without any problem and other electrical things are running regularly without any problem. Mr. Lorik Yadav send a OK Report with the machine that the problem has been resolved but the problem was same and no body had touch the body of the machine and assured us to come after 2 or 3 days then how can he file OK Report to office. After long discussion and at last Mr. Kuldeep said if we have to replace the motor around 6 or 8 time then how can we survive then I said I have warranty so its your liability how can you manage if need you have to change the machine.

After waiting I made a call Sai Electronics Mr. Sharma (Mobile No. [protected] )and disclose the whole matter infront of him then he had given me the number of Mr. Rajiv Bhasin (Branch Manager ONIDA) (Mobile No. [protected]) then I talked to him and discuss the whole things with him then I got a call from here and there as well as Mr. Kuldeep also and the problem was resolve after 1 and half month.

And on 8th August 2009 I made a call to Mr. Kuldeep and said the machine got the same problem it is not taking the proper load and small out and Burzer is not working. Mr. Kuldeep has assured to resolve the issue and request not to raise a complaint. On 19th Of August 2009 I once again call him and said till now there is no service engineer contact him to resolve the issue then he simply said what is your complaint number I said you had inform not to raise any complaint. After long discussion he said you can come to our office with Machine then we can see the problem and for that give me 10 minute I will call you back till now almost 24 hours has been passed but I not recd any communication from his side.

I m facing a lot of problem with this machine at the time of purchase and now this machine is in warranty and if the warranty has been expired near about (after 3 or 4 months )then what I will do I do’t know. And also it is not possible for anyone to call Mr. Bhasin to resolve the issue again and again its service center liability to satisfy the customer once in all. But I m sorry to say that there is communication of Gap between the service center and there employees and their way of talking is not good at all time, they fails to fulfill their commitment and so more.

So it’s a personal request that please replace the machine or resolve the issue once for all.

Request you to kindly look into the matter personally and resolve the issue ASAP.

Thanks for Cooperation in advance.

Regards
Suresh Tyagi
Mobile – [protected]
41-A, India Moon City, Indrapuram, Ghaziabad

Encl :- Photocopy of Inv No. 3635 dt. 27.10.2007