Onida Split A / C — not good responce

15.05.2009.

To
The Manager (Service)
ONIDA Customer care center


Sub: Airconditionar down for more than 80 days on hot summer.
Ref: Second Remainder.

Dear Sir/Madam,

I had purchased Onida Air-conditioner Model 18GLS on 27.03.2009 vide bill no VC23826 from SACS, Madurai.

I had a problem on cooling, and I complainted on march 1st week. My room size is 10X10 with single cot, and self.

After the previous email, your person came on 12.05.09 after noon 2 pm with new vendor as came before issues. And he did the same as before. He is telling section pipe (Connecting pipe) ice problem is not a problem.

He measured the sunlight temperature at outside and came inside and taken the temperature reading under blower of inner unit. And he filled gas 50 points to 65 points and taken grill temperature also.

Actually the nature of problem is in the condenser unit. In high pressure your Unit going to block so that only it forms ice. Don’t try to fool me. Your people trying the cheat me.

So, try to solve the issue by sending proper people immediately. Who really works to solve or replace the unit and not to convince me.

I expect you will complete the issue immediately or call me at anytime for any clarification to my mobile [protected] because I suffered a lot with your worst service which I had never experienced in my life. Don’t make further delay and don’t make me to take any action.

Yours,


V.Dhanasekaran.

MY PREEVIOUS COMPLAINT:

11.05.2009.

To
The Manager (Service)
ONIDA Customer care center


Sub: Airconditionar down for more than 75 days on hot summer.

Dear Sir/Madam,

I had purchased Onida Air-conditioner Model 18GLS on 27.03.2009 vide bill no VC23826 from SACS, Madurai.

I had a problem on cooling, and I complainted on march 1st week. My room size is 10X10 with single cot, and self.

Mr.Esaki (Under Mr.Radakrishnan) attended the issue in 3 days and he stated that it is your feeling only. The machine is working good.

After a quarrel, Mr. Ramesh (Under Mr.Radakrishnan) has attended again in few days, and he said, he will discuss with his senior and he do the needful for the problem.

After giving frequent complaints, Mr. Alagusamy came, he cleaned the vaccum fan. And he asked to check and confirm.

Again the problem not solve. So, made complaint to Mr.Radakrishnan.

Mr.Radakrishnan send one contract people to solve the issue.

Mr. Kalid (Contract man) he visited and he said, compressor and oil stroke problem. He told that he take the machine on the next day to his service center.

As per his wordings, he taken the outdoor unit on the next day and worked for 5 days.

After 5 days, he fixed the unit, and asked me to check and confirm.

But the problem was not solved yet.

After my complaint, he visited again and confirmed the problem was in section pipe(connecting pipe which formed ice).

He taken the unit, worked 5 days and problem not solved.
The above repeated for 3 times. But my problem not solved till the end of the summer.

Then, he changed the cablary pipe also. But even when the was unit was not working.

After fighting again and again, Mr.Radakrishnan and Mr.Michel ( Under Shankar) visited, and told he will send another experienced contract person.

After 2 days, the contract man Mr.Sherif came. Again he taken both the indoor and outdoor units, worked 5 days and returned back and he said he cleaned with High pressure air, and condenser oil strokes, and he repeated the step for 2 times.

But even after 50 days, my problem not get solved.

Then I was very much angry because I spend the entire summer without A/C, and so much mental tension for repeat complaints and un useful services, phones and personal visits.

After that I met Mr.Shankar (Service head) who assured the replacement of outdoor unit within 7 days after making request to your company.

There is no response your service team there after.

After 14 days, Mr.Shankar has told that the machine was purchased before one year. So, there is no replacement only service can be done.

Even after that no response from your team.

After so many calls and quarrels, he send one Mr.Michel and Mr.Alagarsamy for name shake. They simply says that the machine is ok. No problem.

Did they think that I am fool?

So, I last hope on your team and their response. So, I need your direct attention for this issue. Or else I am sorry to say I don’t know what I do.

Expecting your reply immediately.
Regards,
V.Dhanasekaran (M.[protected])
20, A, Kanagavel Avenue, Officer town,
Meenambalpuram, Madurai.2

we have purhased 5 a/c for our newly opened hotel we are really upset with the services
suggest us what to do

we have purhased 11 a/c for our newly opened hotel we are really upset with the services
suggest us what to do

pls contact on [protected] we are shortly coming up with a new hotel and really we will think over before buying onida