[Resolved]  Onida Split AC — AC working with very less chillness under Temp 18

From

R. Suryanaryanan
Mahalakshmi Sundaram Apartment
Flat F2, First Floor, New No.5/Old No.3
Balakrishna Mudali St., West Mambalam
CHENNAI 600 033.
Mobile : [protected] ;
Email ID: [protected]@yahoo.com


Dear Sir,

I inform that I have purchased one ONIDA Split AC – Model No.SZ18GRL – 2 on 28.02.2008 from your local dealer Raju Electricals, No.155, Lake View Road, West Mambalam, Chennai 600 033 (Ph. No.[protected] and your Technician came and installed the Unit in my house and running satisfactorily.

The Unit was working fine with good chillness even at Temperature 25 initially after installation of the Unit. After three months, the first service was done upon calling and immediately after that we the family members felt, the chillness was not upto the level as was before first service at Temp 25. Even at Temp 22, the chillness was not upto the level of Temp 25 which was before the first service.

I reported to the local dealer and they sent one Engineer after 10 days and he on examination said the unit is working fine and the chillness is OK. But even now we feel that the chillness at Temp 18 is not very effective as was before and request your good office to direct your local Customer Care people to inspect/make it working with good chillness at Temp 22 to our satisfaction.

I believe that you will direct your Chennai people to give me the best possible service to my satisfaction.

Expecting satisfactory service,

R Suryanarayanan