[Resolved]  Onida / Split A/C (Sz09gls) — wrong instalation by unauthorised persons sent by the dealer and non supply of remote hand set

kind attn: MR SARAH PARIERA I HAVE SENT YOU THE MY FINAL REMINDERON 6.8.2008 REGARDING MY COMPLAINT. BUT STILL NOW I HAVE NOT RECEIVED ANY CLARIFICATION OR CONFIRMATION FROM YOU. PLEASE REVERT BACK TO ME IMMEDIATELY OR ELSE I HAVE TO UNDERSTAND MYSELF THAT YOU HAVE ACCEPTED MY COMPLAINT AND YOU ARE ASKING ME TO PRECEED FURTHER AS PER MY MAIL MSG. OK. FINE J DHEENADAYALAN. Dear Dheenadayalan,




We sincerely apologize for the inconvenience caused to you. We will depute our service engineer immediately at your residence and resolve the problem to your complete satisfaction.



Would request you to bear the inconvenience till then. Thanking you with an assurance of our best service attention.



Warm regards,





Sarah Pereira

Sr. Exe.Customer Care

Mumbai – 400093

ATTN: MR SARAH PARIERA

Your Representative Mr. Senthil Kumar (mbl No. [protected]) has come to my house on 4.8.2008 and seen the condition of the AC UNIT and says that he is not at all concerned with the subject and just for a formal sake he has come to visit since the E-mail given by me has gone to Mumbai. He also strictly says that he cannot do anything to attend the problems and if necessary you can deal with this matter legally.

One thing I make clear to you that, I am tatally FOOLED by buying your ONIDA PRODUCT. Still now I have not received the remote control for my AC UNIT..

Anyhow, this will be a final reminder and request to you that I wanted my Remote Handset and also the subsequent Services for my AC Unit has to be done only by ONIDA representatives. I will wait for another couple of days for this. So please comeout with proper solutions for my problems. Failing which I am taking the subject to the CONSUMER COURT AGAINST THE mANUFACTURER (onida company) and the dealer M/s. CHELLAMANI & co.AMBATTUR, CHENNAI-600 058. FOR MY TOTAL LOSS AND GRIEVENCES WITH PROPER COMPENSATION WHICH MAY PLEASE BE NOTED.

REGARDS:
J DHEENADAYALAN.
--- On Sat, 2/8/08, Dheenadayalan. Jayaram <[protected]@yahoo.in> wrote:

From: Dheenadayalan. Jayaram <[protected]@yahoo.in>
Subject: Re: COMPLAINT AGAINST DEFAULT OF ONIDA AIR CONDITIONER UNIT,
To: "Sarah P" <sarah.[protected]@adonis.co.in>
Date: Saturday, 2 August, 2008, 5:02 AM

Thanks Mr Sarah,

pl arrange to send your AC Engineer along with the relevant Remote Hand then only the problems can be rectified .

Thanks & Regds
J DHEENADAYALAN

--- On Fri, 1/8/08, Sarah P <sarah.[protected]@adonis.co.in> wrote:

From: Sarah P <sarah.[protected]@adonis.co.in>
Subject: Re: COMPLAINT AGAINST DEFAULT OF ONIDA AIR CONDITIONER UNIT,
To: "Dheenadayalan. Jayaram" <[protected]@yahoo.in>
Date: Friday, 1 August, 2008, 7:56 AM

 Dear Dheenadayalan,






We sincerely apologize for the inconvenience caused to you. We will depute our service engineer immediately at your residence and resolve the problem to your complete satisfaction.




Would request you to bear the inconvenience till then. Thanking you with an assurance of our best service attention.



Warm regards,





Sarah Pereira

Sr. Exe.Customer Care

Mumbai – 400093

The above is the correspondence made by mail to the onida authorities. Stil now there is no proper responce. Now basis above the matter will be dealt with legally inconsumer court in a couple of days time. Besides the same will be publised in the "letters to the editor column" in leading Daillies.