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[Resolved]  Onida TV 29 Oxygen — ONIDA unable to service my TV which is in Extended warranty till 2011

Dear Sir/Madam,

I have a 29" ONIDA Oxygen TV and has EWC till 2011 on the advise of service engineer. After so many calls for one week, finally customer care[protected] lifted the phone and gave me a complaint number for my TV problem. (Complaint Number #[protected]

One of the engineers Sharma from ONIDA visited my house and he said its a small problem and he don't have parts and will take 3-4 days to get them and went away. After a couple of reminders and calls another service engineer Rajinikanth came with one transistor and replaced it and he saw the TV is not switched on. Then he said its a major problem and he don't know what the exact problem is and went away asking me to bring the TV to service center.

I asked them to let me know what the exact issue is "may be LOT or picture tube" and he said he don't know thats the reason, he's asking to bring to service center. He's finally unable to find the root cause and left away.

I don;t know how the ONIDA is recruiting and sending uneligible guys to service the TV which we buy with lot of money.

NOTE : We have a similar ONIDA TV in vizianagaram and have LOT issue in the past and its easily found by service engineer and he replaced it. But I don;t know why ONIDA is not having such type of skilled persons who can isolate the issue and troubling consumers.

Please do the needful.

-Jay
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  2 CommentsShareTweet

Comments

Sir,
repaired my 29' posion ctv after he ched some sapre parts replaced and he charged given below.

1.STR -- rs. Rs. 450
2. vertical IC - Rs. 350
3. Switch DC coil rs. 650

Service charges Rs. 375 TOTAL Rs. 1825.

picture is displaced extra zoom half of the scroll news is disappeared I asked why ? he said master IC is damaged for that he asked extra rs.1600. kindly let me know the actual spare aparts cost.
I am expecting reply soon.
regards,
madhusudan rao
I agree with your complaint and here is my story

Yes the service engineers are not doing their job. I entered in to a extended warranty by paying Rs 2400 on the advise of a service engineer. He has given a printed ONIDA warranty card in whicg for 4 years extended warranty the amount payable is Rs 2400. By looking at that I have taken for 4 years extended warranty, by paying Rs 2400 and he has given a receipt for that.

after 6 months another service engineer came and told that the warranty is only for 2 years, and the previous service engineer does not know about that,

and these engineers are certified by ONIDA.

The standard reputed company should not change the colors like this. They should have a standard agreement with the customers and a well defined policy. They should not play with the customers like this.

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    Onida / MIRC Electronics
    Customer Care Service
    Customer satisfaction rating
    41%
    Complaints
    1632
    Pending
    0
    Resolved
    667
    Onida / MIRC Electronics Phone
    +91 20 2837 5561 [Mumbai]
    +91 22 2820 0435 [Corp Office]
    +91 16 1323 6835 [Punjab]
    Onida / MIRC Electronics Address
    MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
    View Full Information
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