[Resolved]  Onida TV — AMC paid no service

I have a ONIDA TV 20" Model and it got failed the power supply system. I called Onida Service centre - ADONIS ELECTRONICS PVT LTD, ONIDA HOUSE, 18, 4th lane, Nungambakkam High road, Chennai-34 and made a complaint on 15.03.2008 and their complaint no is 4030095.

One service Engineer came to my house and repaired the TV and made an AMC for one year from 17.03.07 to 17.03.08 and I paid Rs.1600/- as AMC amount. immediatly after the service engineer left my home the TV had started similar and much complicated problem. I informed the same to the service engineer in his mobile and he said he will come after two days.

But there was no response from the engineer even after 4 days, then again I complaint it to their Nungambakkam office. Then after repeated phone calls made to their service centre, finally they sent one more service engineer and he checked the TV and told me that I have to bring the TV set to their service centre for detailed check up. Then I took the TV in my car and given the TV to their service centre at Nungambakkam.

After 5 days I called and asked about the status, they told me that they need few more days to observe. Then after two days they suddenly called me and told your TV is got repaired and it is ready to take home. I went and collected the TV and brought back to home and surprised to see that the same problem is continuing with out any progress.

This means they couldn't rectify the problem and they simply lied to me that it is alright. Again I called the service centre and had a talk with their service incharge and told him the same and asked him to return back my AMC amount since they couldn't repair my TV. But he told me that they send another service engineer and will check the TV again.

Today is 24th April, even after one and half month, they have not send any body and they are not ready to give back my money. I realy feel they are cheating me and avoiding me so that they need not pay back my money.

I have spent so much money for taking my TV to their service centre and back and also during this period I hired a TV thinking that they repair it and give it back immediatly but in vain.

I request ONIDA company to take some serious action and instruct them to atleast give back my AMC amount. Forget about the other expenses which occured to me during this period.

I hope a favorable decision on the above subject.

My contact no: T.F.JACOB, 93, FLAT NO.3, SUNSHINE APPARTMENTS, VANNIAR STREET, CHOOLAIMEDU, CHENNAI- 600 094. Mobile : [protected].

Expecting a immediate decision.

Regards

T.F.JACOB
CHENNAI-94
MOBILE : [protected].