Onida TV — After sales service

alekhkhanna

from Delhi, Delhi

Address:

Lucknow, Uttar Pradesh

I have an AMC for Onida TV valid till June 2012. Now my Onida TV started to give problems 4-5 days back and so I registered my complaint with the Onida Customer care & was assigned a complaint number:[protected] and was promised the engineer would visit as soon as possible. Since nobody came, I called up the CC again & they gave me the engineer's number who told me he hasn't got the time to come anytime soon as he has many other complains to catch up. His name is Siddiqui Ansari @ [protected]. So I got the number of the Head manager Sandeep - [protected] - who after repeated calling assured that somebody would come today i.e. 11th Jan 2011 by 9 pm to look into the issue. Well, as expected, nobody came. No calls, nothing.
I'm really pissed off at their attitude as while giving the AMC they would respond in 1 phone call and while giving the service I'm getting a hard time.
Already wrote the same in Onida's feedback form. Now how should I escalate the issue ? Whom to call/complain ?

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Comments

bibz011

from Kottayam, Kerala

I brought a Onida TV (model ultra slim) 6 months back from your Onida showroom. Now my Onida TV is not working and so I registered my complaint 3 weeks back with the Onida Customer care & was assigned a complaint number: 561583 and was promised the engineer would visit as soon as possible. Once one engineer came and checked then he said the main ic gone.he agreed o me he will come back with that ic after two days. Since nobody came, I called up the CC again & they gave me the engineer's number who told me he hasn't got the time to come anytime soon as he has many other complains to catch up. His name is Geoorge @ [protected]. Well, as expected, nobody came. No calls, nothing.
I'm really pissed off at their attitude as while giving the AMC they would respond in 1 phone call and while giving the service I'm getting a hard time.
Already wrote the same in Onida's feedback form. Now how should I escalate the issue ? Whom to call/complain ?