[Resolved] Onida / Window AC 1.5t Wg18n

[Resolved] Onida / Window AC 1.5t Wg18n — NOT WORKING PROPERLY

N nitin gupta from Delhi, Delhi

1. I have purchase WG18N 1.5 TON Onida window AC on Dt.[protected]. from RAZZLE DAZZLE INDIA, 18, HARGOVIND ENCLAVE, Opp. Shanti Mukund Hospital, Delhi-110092. 2. The owner of this shop told us this model works on 52degree also and it has no noise. also it is 2 Star AC. I asked to give us the demo how it works but he said its not possible, i trust him I was so excited & purchased this model, within 2hours AC got installed at my place. The person came to install couldn't start the AC, my self from my electronic background said i will start the AC. 3. As AC start working i got shocked its making too much Rattling Sound then i see the date of manufacturing its was 1year 1 month back. Immediately I contact RAZZLE DAZZLE INDIA, for the same. In reply i got the answer - my work is to sell my product now whatever complaint contact the onida company, and even i don't know that AC manufacturing date is a year back, and he gave us the number of onida service centre. 4. The person came said its normal noise and you are unnecessarily complaining, i said why are you saying its normal sound, he said our all models (onida) make same kind of sound and action taken place. even senior official came and for its normal sound. and what about its one year back manufactured AC, he said you should contact RAZZLLE DAZZLE. In short no one was ready to listen to us. 5 Within a week very odour smell start coming as i start the AC for 5-10 minutes, now i had a doubt whether it is 2 star AC or not because there was proof (no sticker) of it, i again complaint, same person came and said you are unnecessary worried just make sure before you switch off your AC let it work on fan mode for 10-15 minutes and start giving different - different examples, i was not at all convinced but he said i cannot do more than this. I complaint so many times for the same but no action was taken 6 Now the position is this Shopkeeper is saying what ever you want to do, go and give complaint, no one can harm us and onida service centre people not taking our problem seriously and AC 's condition is going worse day by day. I have seen other Onida AC's they are not making such SOUND as my AC is making the SOUND. My request is to please help me with my AC, have someone attend it & replace it with a new AC, same brand same AC Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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MANOJ KUMAR SHARMA

from Delhi, Delhi

ONIDA WINDOW AC (MODEL NO.WG18N) — Installation

I am writing this letter in utter frustration (addressed to ONIDA COMPANY). I bought one window AC, make Onida, model No.WG 18N on 21th Mar 2009 from Better Deals Enterprises in Janak Puri, New Delhi.
In the 2nd week of April 2009, I made a request with Onida Customer Relation Centre[protected] for AC installation, however, no reference number was given for the above request. Instead I was given another tele no.[protected] & [protected] (Mr. Amar/Vikas Puri Service Centre) for getting the AC installed. I made a call at this Vikas Puri Service Centre and one technician was sent only to tell that he can install it only after two-three days, which I refused as it is difficult to get leave on a working day. Again, I made a request at Ondia Customer Relation Centre (Complaint Ref. No.[protected] dt. 18.4.09) and I was told that on 21.4.09 (monday) the technician would come to install the AC. My wife took a day's off from all other work and sat through the day waiting for the technician, but none of them turned up. However, both I and my wife continued to ring them up[protected],[protected], [protected]) throughout the day on 21.4.09 spending at least Rs.50 worth of call only to listen each time from them that someone would definitely turn up latest by evenining. But none turned up. This is really agonising and cannot be expected of a Company which boasts of big things. I even do not know whether they would come or not for this installation. One ticklish issue which made me really peevish is that the warranty on the product starts only when we get the AC installed from the Company people. Why is it so? The warranty should be confined only to the product only and should not be linked with the installation and that too by the Company people. If it is so, then the Company should take care to improve its badly-affected after sales service for things like repair, installation, etc. I really fear that if this AC did not function properly after installation, then the harrowing experience would start...AGAIN Calling them up several times and God knows whether Company people would come or not.

colonel sanjeev sharma

from Port Blair, Andaman and Nicobar Islands

window 1.5 ton ac — too much of noise$no demonstration shown

i have bought 1.5 ton ac of your company four days back.however till no company rep has come to give demonstration till date.moreever the ac is making loud noise which gives an indication that there is a problem in the ac.earlier the pers who came from the service centre broke the gas pipe which clearly indicates that professionally incompetent pers are being employed for installation.i am regretting my decision of buying an ac from carrier company .i whish i had bought an ac from some other company.my request is that the company should take this ac back.i am ready to pay the transportation charges or i should be provided a new ac in case this ac is defective or the rep of company should come and convince me that all is fine.i will also request that the motto of company which says turn to the experts should be changed.my complaint may pl be shown to the ownner of the company so that he is aware that customers who are buying carrier products are facing problems as regard to services after the product is sold.