[Resolved] Onida Window Ac — MOST PATHETIC CUSTOMER CARE | |
DONT BUY ONIDA AC AT ALL, THEY HAVE MOST DISGUSTING CUSTOMER CARE WE GAVE COME ACROSS TILL DATE. A CENTER CALLED ADONIS IN DELHI WHICH ALSO DEALS WITH GURGAON. THEY ARE COMPLETELY UNTRAINED STAFF. THE GURGAON CENTER NEVER PICKS UP THE PHONE OR DIRECTLY DISCONNECT THE CALL. THE CONCERNED PERSON IS SITTING IN KARNAL AND RUNING THE CENTER IN GURGAON. i[censored] CALL KARNAL HE DOST NOT HAVE TIME TO LISTEN TO THE CUSTOMER AND BUSY WITH HIS BUSINESS. AMAZING HE DOESNT KNOW WE ARE THE ONE RUNING HIS BUSINESS. ONIDA REALLY NEED TO DO SOMETHING ABOUT IT ELSE SURVIVAL IN THE MARKET WILL BE DIFFICULT. THERE ARE MANY OTHERS OFFERING BETTER CUSTOMER EXPRIENCE. THAT IS WHAT MATTER MOST AFTER SALES. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 13 Comments | |
Comments
Dear sir,
I was purchased a ONIDA mobile model no. G500; Serial no. 00015207; IMEI no.:- [protected] on month of november 2008 through HOMESHOP18. I have some problem on this handset but the service centre is not accept the handset for repair because i have no receipt cash-memo by the homeshop18.
So, kindly help me and give the duplicate Customer detail, that will be helpful for me.
Thanking You.
Capatain Shahnawaz
+91 [protected]
I was purchased a ONIDA mobile model no. G500; Serial no. 00015207; IMEI no.:- [protected] on month of november 2008 through HOMESHOP18. I have some problem on this handset but the service centre is not accept the handset for repair because i have no receipt cash-memo by the homeshop18.
So, kindly help me and give the duplicate Customer detail, that will be helpful for me.
Thanking You.
Capatain Shahnawaz
+91 [protected]
I had purchased a 1.5 ton window AC in April 2008.
After one year of purchase when we asked for the last service while in warranty period, it was told to us that the gas has been leaked out and a refilling has to be done. It was done by the company.
In April 2009 I Extended the warranty by paying AMC Charges for another year which was offered by Onida.
Now again when I asked for the service before starting for this summer. A person came from Onida franchisee and service the AC.At that time only I told him that it is not cooling as it should be. He told me that it will work properly once you use it regularily. After 2-3 days I noticed that cooling is not there. I complained again. This time they took away the AC to there workshop by saying that there is gas leakage in it and they will check it up fully in there workshop. Though I do not have to pay for gas filling as it is under extened warranty(AMC). I hope I do not have to fill gases every year
I want to ask question from the Product Quality Control team, how come a company like Onida is playing with their customer by giving them faulty product. If the quality department of Onida is so poor then they will definitely loose customers in future.
After one year of purchase when we asked for the last service while in warranty period, it was told to us that the gas has been leaked out and a refilling has to be done. It was done by the company.
In April 2009 I Extended the warranty by paying AMC Charges for another year which was offered by Onida.
Now again when I asked for the service before starting for this summer. A person came from Onida franchisee and service the AC.At that time only I told him that it is not cooling as it should be. He told me that it will work properly once you use it regularily. After 2-3 days I noticed that cooling is not there. I complained again. This time they took away the AC to there workshop by saying that there is gas leakage in it and they will check it up fully in there workshop. Though I do not have to pay for gas filling as it is under extened warranty(AMC). I hope I do not have to fill gases every year
I want to ask question from the Product Quality Control team, how come a company like Onida is playing with their customer by giving them faulty product. If the quality department of Onida is so poor then they will definitely loose customers in future.
Onida Window Ac — compressor
your engineer tell me compressor change in 2 days under warrenty against comp. no. [protected].but after 2 week no response from your side. I will never buy and suggest to any body to purchase your product .for your poor after sale service. my ac compressor immediate change
Onida Window Ac — Poor service
I had purchased Onida widows AC from National Sales Kotkapura last year. Its not working properly since last 25 days. After repeated complaints to the distributor as well as to the service center bathinda and ludhiana, there is no response from anyone. My AC is still in one year warranty, even then no one is bothered. Its just a pathetic service from Onida. same problem here wd me. I am from noida. I am suffring from 18th of this month my split ac is not working. every day i call adonis about my complaint mor than 3-4 times but til date there is no activeness in there staff, and Mr Sunil who is manager their in Noida have no responcibility for their work. He has given his Mobile No. but never picks.
Same problem with me.
The Service Centre at Rani Bagh, North Delhi turns deaf ear to complaint.
The Customer care staff is untrained & non-cooperative.
The Service Centre at Rani Bagh, North Delhi turns deaf ear to complaint.
The Customer care staff is untrained & non-cooperative.
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+91 20 2837 5561 [Mumbai]
+91 22 2820 0435 [Corp Office]
+91 16 1323 6835 [Punjab]
MIRC Electronics Ltd. Onida House, G-1, M.I.D.C, Mahakali Caves Road, Andheri (E), Mumbai, Maharashtra, India - 400093
Onida — poor service of Onida Service Centre, Karnal
Dear Sir,I have purchased one ONIDA TV from M/s Gopi Agencies Pvt. Ltd., Karnal As on Dated:- 06.06.2008. The detail of Television is as follows:-
Model - 21’ inches Flat Neo Black
Sr. No. - 115631
My TV is not working since four months . I had lodged a complaint on Onida Service Center Phone No. [protected], [protected]. After 15 days they visited to my house & repaired it. But 25 days back my tv again become faulty & I again lodged a complaint regarding this & they came to my house on 02.04.2009 & the mechanic told us that the chassis of the tv is faulty & it will repair in service center. Today I called again in service centre & service centre guy told me that we have repaired the chassis and we will fit it in your TV tomorrow. When I asked about the date of complaint no. the guy told me the complaint Number:- [protected] & Date:- 02.04.2008. But this is for your kind information that I have lodged this complaint 25 days back. Now you are requested to please change my Television set as soon as possible.
I am waiting for your early response.
Rajnu Kamboj
Karnal
[protected]
[protected]
Email:- rajnu.[protected]@quatrus.in