[Resolved]  Overnite Express Courier — Non delivery of courier

Address:

Gurgaon, Haryana

Have a look on the kind of services
________________________________________
From: Vikas Mathur
Sent: Thursday, May 20, 2010 11:25 AM
To: 'mgr.[protected]@del.overnite-mail.com'
Cc: '[protected]@del.overnite.mail.com'; '[protected]@overnite-mail.com'
Subject: FW: Status is required(Urgent)

Dear Mr Sanjay,

Would request you to look in to matter? I have been doing follow ups for last 4 days.

Rgds

Vikas

________________________________________
From: Vikas Mathur
Sent: Thursday, May 20, 2010 10:42 AM
To: '[protected]@overnite-mail.com'; 'sameer.[protected]@overnite.mail.com'
Cc: '[protected]@del.overnite.mail.com'
Subject: RE: Status is required(Urgent)

Surprised to see the kind of response level from your organization.

________________________________________
From: Vikas Mathur
Sent: Wednesday, May 19, 2010 11:50 PM
To: '[protected]@overnite-mail.com'; 'sameer.[protected]@overnite.mail.com'
Cc: '[protected]@del.overnite.mail.com'
Subject: FW: Status is required(Urgent)


Respond atleast…..


________________________________________
From: Vikas Mathur
Sent: Tuesday, May 18, 2010 6:46 PM
To: '[protected]@overnite-mail.com'
Subject: FW:Status is required(Urgent)

This is to bring to your notice, That I have booked one courier( consignment no:[protected] from Gurgaon to Lucknow in name of Mr Jitendra Mathur 50 krishnalok colony ,Po-Mohibullapur Sector C,Sitapur Road,Lucknow whose contact no has already been mentioned on the packet, This is residence where my family has been residing for last 20 years after checking the status from your site I came to know the following feedback which is totally non acceptable after this I called up to your customer care no[protected] no. provided by booking agency at Gurgaon) Mr Ganesh who was available on phone listen my problem & asked me to get back me soon disconnected the phone without giving me any reference no or complaint no I would like to put certain questions for the answers:

>Said address we have been residing for last 20 years, How come to mention this remark on delivery status.
>Even if got such fact then why the concerned office at Lucknow did not enquire this fact to call said cell no which was written on packet.
>If you have given customer care no then why reference no & complaint no does not communicate the concerned people who call there to log details.
>You charge considerable handsome amount for courier services after this kind of pathetic service how one expects quality services on the behalf of corporate house.

I am awaiting your inputs & feedback along with the status report of my packet.

Thanks & Rgds

Vikas Mathur
Gurgaon
# [protected]