[Resolved]  Overnite Express Limited — delay of delivery of the courier and adamant and irresponsible behavior of the representatives

Address:

West Bengal

The service of OVERNITE EXPRESS LIMITED courier is the worst service that I have encountered till date.
I had send a courier which comprised of print outs of railway tickets from pune to kolkata on 30/08/11 at 11:00 AM for which I was charged Rs 120 (for an envelope which weighed less than 50gms) , & I was promised that the courier will be delivered within next day without fail i.e. on 1/09/11.

The following is the CONSIGNMENT NOTE NUMBER for the same :
[protected]

The address specified in the courier are as follows:

Tollygaunge
(Muchipara)
Kolkata- 700082

Today is 3/09/11 , and the courier has not been delivered yet.

I am making repetitive calls in the pune as well as the kolkata branches since 2/09/11
The respective phone nos. of the branches are as follows:
Pune: [protected] , [protected] , [protected]
Kolkata:[protected] , [protected] , [protected]

Since then I have only been receiving prototype answers :
" We are sorry for the inconvenience caused. We will see to it that the courier is delivered within today without fail".

Moreover a representative from kolkata vehemently replied that the courier will be delivered when they want it to be delivered since they does not have a good coverage in kolkata.

The person was so adamant and pathetic that he does not have the ability to understand the urgency of the delivery of the courier.

How can such a courier service will ill mannered , irresponsible personnel claim to provide a premium service.