[Resolved] Panasonic Plasma TV — Repairs | |||
I had bought a Panasonic Plasma TV TH42PA60H (for Rs 81,500) on 23.03.2007 1) Defective card replaced on 21.08.08 with service charge at a cost of Rs 14,165 2) Defective card replaced on 17.07.10 with service charge at a cost of Rs 9,953 Since last week vertical “Green” and sometimes “Yellow” lines have started appearing on the TV. I had placed a service call and was advised by the service representative that there could be a problem with yet another card or the whole panel needs to be changed. I don’t know what to say for such a product which has been repaired already 2 times and still cannot function properly in 4 years. Still my faith was not shattered and I bought another Plasma TV P42C10 on 06.02.2010 (for Rs 42,500). To my utter dismay I found on 23.03.2011 (just after 1 year of purchase) that the speakers are defective and the new Plasma TV is not able to reproduce correct sound I again asked the service engineer and he advised that speakers need to be replaced. I am not sure what to do with these products. 1) Throw them out of the window because they give me trouble every year 2) Pay for expensive repairs since I am stuck with them. 3) Exchange them with a more reliable brand and vow never to buy or recommend any Panasonic Plasma TV I am very disappointed and do not know where to trust the brand anymore or not. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
This is sad. I can't spend a single paisa on repair. I bought my Panasonic TV because someone at the store (Vijay Sales, Goregaon, Mumbai) told me that the panel was made in Japan. I trusted and bought the TV. The problem was there even when i bought the tv. But it was very minor, so I ignored. Surprisingly, the problem in the TV started getting worse right after the warranty period ended!! (I think the error was programmed to intensify after the warranty expired :( ). Now if they do not replace my TV or fix it for free, I will post on all possible consumer complaint sites (there are at least 25 of them) and tell everyone about Panasonic. I will be happy even if 40-50 people change their decision not to buy a Panasonic TV. I think if Panasonic understands economics of their business, they should be better off replacing my TV than me preventing at least 50 people not buy a Panasonic TV.
I totally agree and changed my TV to Sony. No more Panasonic products for me whether its a TV or fridges or AC. Cannot trust Panasonic any more.
I guess the brand has failed to live to our espectations. Believe me its better that you change the TV than go for repairs since it will not last long.
My 4 years Panasonic TV sold for Rs 2000, that is the irony everybody knows that their TV;s are worse than Indian brands.
I guess the brand has failed to live to our espectations. Believe me its better that you change the TV than go for repairs since it will not last long.
My 4 years Panasonic TV sold for Rs 2000, that is the irony everybody knows that their TV;s are worse than Indian brands.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
14%
Complaints
2014
Pending
0
Resolved
280
+91 22 2230 1952
No 88, 6Th Floor, Consumer Sales Div, Spic Building Annexe, Mount Road, Guindy, Chennai, Tamil Nadu, India - 600032
View all Panasonic India contact information
Panasonic — REPAIR OF T.V
Since last more than six months my t.v bought in Oman,Muscat could not be repaired by their west delhi service center.copy is attached herewith.