[Resolved]  Parle - G Biscuit — insect in parle-g biscuit

here i bring into the notice of every visitors of this site the irresponsibility shown by Parle Company.
I had bought a Parle-G biscuit 800gms pack in which in one of the biscuit i found an insect baked along with the biscuit.I immediately called the customer care number printed on the pack, but even after calling that number many times i was unable to connect to customer care, fed up of which i mailed them regarding the issue, even in that case i got a reply for the second mail i had sent .they took my address and came there with other packet of parle biscuit and to take that infected biscuit, but i didn't trust them and so i didn't hand over the biscuit to them.Then i tried to call the senior incharge of parle but all in vein.
i have till preserve nowd the biscuit in an air tight container. Could anyone guide me how and in what ways can i take the action against the company.
Praveen-[protected]
[protected]@yahoo.com
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Oct 10, 2016
Complaint marked as Resolved 
Verified Support
Sep 09, 2016
Parle Customer Care's response
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. :[protected], Email : [protected]@parle.biz
Visit us at www.parleproducts.com
Complaint comments 

Comments

I found a shining piece of polythene in Hide & Seek Buscits of Parle( Batch no. 'BL 5', Packed : 5/09 ) on 19th July. This was so strange and breath taking to find a piece of polythene in it and was a disheartning experience with the Parle products.

Can someone help me with the information : how to make it to consumer court ?

Just wanted to make all the consumers aware of the fact that how careful these big companies are towards the maintainence of products quality.
Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com
Parle Customer Care's response, Oct 3, 2017
Verified Support
This is not our official email id.

Kindly contact our customer care cell for more assistance before reacting anything like this.
MAHENDRA BHAMARE
[protected], [protected]@yahoo.co.in

--- On Sat, 5/9/09, mahendra bhamere <[protected]@yahoo.co.in> wrote:


From: mahendra bhamere <[protected]@yahoo.co.in>
Subject: Fw: RE: COMPLAIN
To: [protected]@parle.biz
Cc: [protected]@parle.biz
Date: Saturday, 5 September, 2009, 11:04 AM


DEAR SIR,

PLEASE SEE BELOW MY COMPLAINED

MR. KISHAN SHARMA VISITED MY HOME BEFORE 15-20 DAYS AND I HAND OVER SAMPLE


NO FEED BACK RECEIVED FROM U AND ME KISHAN INF. ME THIS IS THE COMPANY FAULT.

ME NOT UNDERSTAND BEING A INTERNATION NATIONAL CO. AND NO ONE CAN RESPONSIABLE OR CARE MY COMPLAINED



I AM SURE THAT ME NOT JUSTIFY THE MY COMPLAINED

STILL AWAITING YR. RESPONSE.


IF, NOT REPLY THAN, I LODGE MY COMPLAINE TO HIGER AUTHORITY AND GET THE PROPER JUSTIFICATION.


MAHENDRA BHAMARE
[protected], [protected]@yahoo.co.in

--- On Thu, 20/8/09, mahendra bhamere <[protected]@yahoo.co.in> wrote:


From: mahendra bhamere <[protected]@yahoo.co.in>
Subject: Fw: RE: COMPLAIN
To: [protected]@parle.biz
Cc: [protected]@parle.biz
Date: Thursday, 20 August, 2009, 11:30 AM


DEAR SIR,



SEE MY BELOW COMPAIN NOT RECEIVED REPLIED

SECONDLY ME PURCHASED ON UN OTHER PACK. VIDE BATCH NO. BG 27

SAME QUALITY RECEIVED .


SEE ENCLOSED REPER.


IF NOT REPLIED I CAN FILE THE COMPLAIN TO HIER QUHTORITY AND INF LOCAL NEWS PAPER ALSO.



TODAY I TALKED WITH MR. ASHWIN AT YR. CUSTOMER CARE OFFICE MUMBAI. AWAITING HIS ANS. ALSO





MAHENDRA BHAMARE
[protected], [protected]@yahoo.co.in

--- On Sat, 1/8/09, mahendra bhamere <[protected]@yahoo.co.in> wrote:


From: mahendra bhamere <[protected]@yahoo.co.in>
Subject: Fw: RE: COMPLAIN
To: [protected]@parle.biz
Cc: [protected]@parle.biz
Date: Saturday, 1 August, 2009, 12:43 PM




MAHENDRA BHAMARE
[protected], [protected]@yahoo.co.in

--- On Fri, 31/7/09, mahendra bhamere <[protected]@yahoo.co.in> wrote:


From: mahendra bhamere <[protected]@yahoo.co.in>
Subject: RE: COMPLAIN
To: "Anuj Sehgal - Mumbai" <[protected]@parle.biz>
Date: Friday, 31 July, 2009, 1:00 PM



REMINDER

NO REPLIED RECEIVED




MAHENDRA BHAMARE
[protected], [protected]@yahoo.co.in

--- On Wed, 29/7/09, Anuj Sehgal - Mumbai <[protected]@parle.biz> wrote:


From: Anuj Sehgal - Mumbai <[protected]@parle.biz>
Subject: RE: COMPLAIN
To: "mahendra bhamere" <[protected]@yahoo.co.in>
Date: Wednesday, 29 July, 2009, 9:23 AM


Sir,

Thanks for your mail, its been forwarded to concern department and shortly you will hear from us.

Thanks & Best Rgds

Anuj Kumar Sehgal
" It is better to fail in doing something great, than succeed doing nothing." - Shiv Khera

________________________________

From: mahendra bhamere [mailto:[protected]@yahoo.co.in]
Sent: Tue 28/07/2009 16:58
To: Export Department
Subject: COMPLAIN


Dear Sir,

I have purchased parle MONACO classic regular biscuit, near from my office at vatva, Ahmedabad, The batch no. of BG 26 DT. 06/06.


The quality of product is very bed; the salt contained is very high, not to eating.

Me regularly purchased this biscuit but salt contained in this pack is very high.

Me having a sample of this pack for your kind consideration when u came to my office / home, i will show u.

My request you being a multinational co. why happened this?

For your kind knowledge me having a high B.P peasant, and my health effected for the heavy salt.

Kindly reply it.

If not received any reply i will file the complain to higher authorities.


MAHENDRA BHAMARE
[protected], [protected]@yahoo.co.in
Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com
I had purchase Parle Monaco on 03/07/09 from Andheri (E) Mumbai.

I had found an Insect in that Packet Details of Packet is as follow:

Pkd. 06/09 Batch No. VP 23 Weight 120g MRP Rs. 10/-

It is very surprise to see an insect in the packet. Since Parle is having such Brand name, quality then why that insect is in a packet? There are chances of poor Quality checking department or Packing department.

We also having doubts about what happening in Production unit Its very unhygienic to have/eat Parle Biscuits.

I had Fw. this Complaint on Friday 03.07.09 Morning and Parle Exe. had visited and collect the parcle at even but he is saying Quality Dep. is close and the action will be taken on Saturday.

I had received a call at noon on Saturday, again Parle exe. told it will take 2 working days to take an action so I will Get the result on Wed. i.e. 8/07/09.

It's shows that parle Management is lethargic.

Parle had offer me another 8 packet of biscuites which are also having bad test.

My suggestion is - better to eliminate the parle product and make public aware about the same if parle is not taking proper action.
Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com

MAHENDRA BHAMARE — BED TEST OF BISCUIT

I purchased PRIYA GOLD: zig zag - classic slat biscuits from local shop, vide batch no. aa11, manf. Date: 09/10

The test of this biscuit not proper and very salted.

Pl. check this batch no and call back all pack from the market.

I[censored] not having sampled pl. inf. me i am having the sample pack of this batch.

Pl. clarify and inf. me yr comment.

I not realized my money value.

Yr early reply waiting

Mahendr Bhamare
[protected]
Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com
your biscuits are wet inside as bread.
packing is loose .
packing is not perfect.
packet short in 24 packet packing.
Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com
Yogeer45's reply, Aug 12, 2017
Dear Parle Complainants/Conumers,

I have red your complaint against Parle biscuits.

I am consumer from US, I have also found Defective' biscuits.
I have lodged complaint with Parle.I haven't received reply from Parle.

Parle bears global recognized Certifications such as ISO:22000 & FSSC:22000
plus there is inspection of Export Inspection Council of India.

I am planning to lodge a Consumer Complaint in Consumer Court.

If, you are interested please, contact me immediately.
Kindly invite other Parle biscuits complainants/ Consumers.

DO NOT SUBMIT DEFECTIVE SAMPLE TO PARLE CO. / DISTRIBUTOR.
IT IS A LEGAL PROOF.

Remember ! " United we Stand, Divided we fall "

Thanks,

Rajesh Ranade
USA
e-mail : [email protected]
sir we are purchage cartoon parle cream .
inside a cartoon one packet biscuit as a bread
Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com
packing is loose always break biscuit
Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com
I worked over 3 years to get Parle Product biscuits and confectionery into a very large

Supermarket Coles in Australia. We imported one shipment from them. We got a Trade Mark on

the name of Parle to protect us. When we asked them for the second shipment, they

threatened us that they would withdraw stock, unless we withdrew our Trade Mark.

Our buyer told us that that would happen.

They destroyed our business by withdrawing stock.

After a few years, they stealthily got their biscuits into small Indian stores in Australia

and contravened our Trade Mark.

Then they put up a case against us with IP Australia. We could not afford legal backing.

They used expensive legal firms.

We fought the case and lost.

Today they are now claiming $2795 from us !

These Companies make you do work for them for free and use you and once you get their

products in, they intimidate you so they can supply directly to the large Companies.

They are ruthless !

DO NOT do any work for this Company. They will burn you and the sting will be worse than

the bite.


Their packaging is bad.

We found insects in one of their biscuit packets. They ignored us when we asked for a lab

report on that contaminated packet.

We helped them to improve their packaging for sales to Coles. We helped them arrange bar

codes, food authority permission, labels, food ingredient displays etc.

We went shop to shop to sell their products and market them to small Companies. We made a

loss in the end.

What did they do for us ?

They destroyed us.


See review at :

http://www.mouthshut.com/review/Parle-G-Biscuits-smumptnqmn
Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com
Dear Sir,
my shop name is Bhavanji Ramji Store,
kevni pada,
jogeshwari west
Mumbai-400102
mob no. [protected]

our distridutors name is Star Distributors C/3 Madina House BLDG no. 2 karime park, oshiwara garden road joeshwari west mum 102
our distributor cums evry tuesday to take the order nd we get the delivery on wednesday nd the order we hav made that doesnt cum insted of that they gives us sum other product which we had not order nd wen we order sum thng nd we ask that u hav the the product they say yes bt than they doesnt give us you rply me at mahesh.[protected]@gmail.com or call on the no. i have given
Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com
Supply from India is very doggy. I ask for samples in my name. But they send me samples with their name on it.

I can not supply to supermarkets with their name on it.

There is no money in that, because once the product gets known to the public, they will shut you out and supply directly.

I don't think thats a problem with China.
Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com
Insect in Parle G biscuits
I found worm in Parle G biscuits which was baked along with biscuit
On 21st December 2012
I used to give these biscuits to my 1 year old daughter,
But now I am very much disappointed on this big brand company…
Which is not only irresponsible but unhygienic also, It is very risky now to buy any Parle G products…
So I have decided not to buy Parle G products from now onwards…
Be aware everyone !!! it will effect to you and your child’s health !!!

Meghali Rathi
Pune
[protected]

email id - sarda.[protected]@gmail.com
Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com
Parle G operates through very lethargic distributors who do not handle thier products in proper manners.

Parle G have no control on storages undertaken by thier stockiest / distributors. I think we need more demonstrators India level to pull this
G...down...or else they have to perform.
Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com
the test of your namkin and khatta mitha is different every time...
weight is less than other compani's products..
nothing worry by company...
parle hai koi bhagavan nahi
ulte mathe giroge to koi uthane bhi nahi aayega...

deepak jariwala
[protected]
Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com
Sir,
I am regular consumer of Parle- G biscuits. The quality of batch
No.S2 23C P of packed date 23/03/13 is the worst I ever seen.Please take care that it should not be repeated in future.


SOLOMON
Pune
Cell no.[protected]
email- solomon.[protected]@gmail.com
Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com
Dear sir,
my shop name is
Aggarwal Traders
kg1, vikaspuri, new delhi-59
parle salesperson is not come in my area. Most of the time i have to bought parle items from the market though the items retain short at many times.
Please took some action. Thank you.

DEEPAK BANSAL [protected] 29.bansal.[protected]@gmail.com
Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com
sir, I purchased parle-g Gold to my astonishment I fond there is nothing new but same old biscuit in new packet don't cheat people like this. thank u [protected]@gmail.com
Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com
Dear Sir,
i am mahendra
i want distributor sheep parle G product
in my city
how me a start &amp; Prose's me
please send information &amp; Registration
person email id &amp; contact No

mahendra
[protected]@gmail.com
Con-No [protected]
tell - Nandurbar Dist- Nandurbar Maharastra
Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com
I bought a Happy Happy packet. On opening it, there were small maggots inside the packet.
I have retained the pack in a sealed packet.

Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com
नमस्ते सर, मैँ आपको कहना चाहता हूँ मेने हाईड एंड सीक बरबन यह प्रोडक्ट खरीदा हे उसने मुझे एक बिस्किट मेँ किसी का बाल दिखाई पडा हे अगर आप ये कहते हैँ कि आपकी प्रोडक्ट्स संपूर्ण गुणवत्ता चेक किए जाते हे तो आप गलत हे मे आपको उसकी तस्वीर ई-मेल कर रहा हूँ कृपया मुझे इस बारे मे आपकी राय जरुर भेजेँ|मेरा संपर्क नंबर ७८७५५५६१७१
Parle Customer Care's response, Sep 9, 2016
Verified Support
Kindly contact to our customer care cell number and email id as mentioned on our product packets and as given below:

CONSUMER CARE CELL
Parle Products Pvt. Ltd.
North Level Crossing, Vile Parle East,
Mumbai - 400 057
Phone No. : 022 - 6691 6929, Email : cs@parle.biz
Visit us at www.parleproducts.com

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