Paschimanchal Vidyut Vitran Nigam [PVVNL] Complaints & Reviews

Hi PVVNL,

I am writting this complaint because no one in ur office lissen to our complaints. and if you talk to the Commertial officer(Mr Saluja I suppose) he start using heated arguments to me. I am a consumer who is constantly paying my bills with cheque at your office in sector 62 noida. I did the same while submitting March bill which was received by me on 19th march. I submitted the bill on 21/03/09 From ICICI banck cheq number 370643. Now in april bill PVVNL guys send me a bill having the arear of march bill. On enquiry from sector 62 office, they send me up to Sector 22 office opposite Spice Mall. i enquired to them and they said that bank need full name signature WHICH is absolutely absurd and incorrect as i always use to do Only my "Firstname" as Signature and all my Telephone bill and rent cheques get cleared in similar manner. I also enquired bank and they said that cheque number 370643 is never received by them. This seems to me that my cheque is being LOST/ NEVER SUBMITTED by PVVNL official and because of they did a fault they are imposing charges on me.

My details are following
========================
CONSUMER NUMBER 278042
BOOK NUMBER 9062
BILL NUMBER:- march:- 17/03/2009:- 00695
Bill Number:- April:-17/04/2009:00703
CHEQ NUMBER(March Bill): 370643 21/03/02009

Please help me out. I am writting this mail to every one who can help me out. Like Information department, Pahredar, Newspaper..because i feel being diched at the moment...

To
Chief engineer
Pashimanchal vidyut vitren nigam ltd.
Meerut U.P.

SUB:-Bills are not received at actual meter reading
Sir,
With due respect I want to draw your kind attention towards the abnormalities in the electricity bills provided by your department.
I am khilanand joshi s/o sh. Dharmanand joshi R/o Rajeev garden loni(up). My connection no. is 018284, book no.5205 and meter no. 388087. My meter reading is 3784 till 11/04/2009. Our bills always shows IDF(meter’s fault) but my meter is working properly. Your Jr. Engg.had visited to my home check the meter on 5/06/2008 and convinced that the meter is working properly. That time meter reading was 3400.
After that I submitted my bill for duration 23/02/2008 to 25/03/2008 having first reading 2940 and second reading 3400 which consume total 160 units amount Rs.823.
After that when I received my bill for duration 25/03/2008 to 25/05/2008, it was showing meter reading 6400 instead of 3400. Then I went to loni office with actual reading where they calculate the bill as per actual reading for which I summit Rs.465 for 72 units.
Next, I received my bill for duration 22/07/2008 to 25/09/2008. It was showing first reading 3472 with IDF showing 640 units of amount Rs.2456. that time I paid Rs.1000 on account instead of going anywhere. My bill for 25/09/08 to 26/11/08 again showing IDF with first reading 3472 and charge 320 units. Next bill for 26/11/08 to 28/01/08 again shows same reading 3472 with IDF and charge again 320 units.
So, I am unable to pay such big amounts every month. My financial conditions are not well. I personally visit to your loni office so many times and talk to your Jr. engg. and SDO, they suggest me to discuss this matter with Mr. shobha ram panwar (contractor), but he never talk to us morally.
I hope that you will look at our problem and try to solve it as early as possible.
Thanking you

Yours faithfully
Khilanand joshi
Rajeev garden, loni (U.P.)
Ph.no.[protected]

sir/madam,

I am resident of 39/5, Lal Quarters, Ghaziabad, UP-20101, i have an electicity connection in the name of :-

Nathu Ram
39/5, Lal quarters, ghaziabad
Book No.0213
connection No:090832

previously Chinese meter was installed at our premises but we felt it to be running fast and we lodged a complaint and meter was checked and found to be 40% fast, the department personnel accordingly changed the meter.
Now in current bill they charged the cost of new meter installed in place of defective meter.

please tell me am i liable to pay the cost of new meter and the period of my previously excess paid bills which can be adjusted due to fast meter.

deepak kumar
39/5, lal quarters
ghaziabad.
m-[protected]

Sir
I am a resident of Modinagar Distt Ghaziabad. I am not receving the bill since january last year. I have contract your officials but they not respond positively and behave very rudely. My connection No. is 078897. Please help me.

N.K Sharma
Ph No. [protected]

Shri Sushil Kumar Shinde New Delhi
Union Minister for Power 22nd December 2008
Govt. of India
New Delhi

Hon’ble Sir,

I am AK Chatterjee, resident of Block No. B/14, Flat No. 19, Himgiri Apartments, Sector-34, Noida (UP) Consumer No. 201376, Book No. 9046 of PASCHIMANCHAL VIDYUT VITRAN NIGAM LIMITED (PVVNL).

I am residing in the above premises since January 1997 and have been paying electricity charges every month well before the due date invariably. I have during all these years never been a defaulter by any means, the fact you can verify from PVVNL’s records.

On 12th November 2008, I received a bill for Rs. 982/- which was paid by me on 16th November 2008 vide cheque no. 548469 on Corporation Bank, Sector-31, Noida vide PVVNL receipt no. [protected] dated 16th November 2008.

Again on 15th December 2008, I received a bill for Rs. 2, 318/- in which Rs. 982/- and Rs. 431.49 have been shown as arrears and penalty charges respectively.

Since I had already paid Rs. 982/- on 16th November 2008 I wondered why this amount has been shown as arrears alongwith quite a hefty amount of Rs. 431.49/- as penalty.

On query from Sector-20 and Sector-25 office of PVVNL I was told that the cheque no. 548469 for Rs. 982/- has bounced being postdated.

While my banker (Corporation Bank, Setor-31, Noida) has confirmed that the said cheque was never presented to the bank for payment. This is further evident from the fact that had that cheque actually bounced, as has been made out by PVVNL’s Sector-20 and Sector-25 offices, the bank would certainly have debited my account (S.B. A/c No. 70359) with “Cheque Returned” charges. I am enclosing herewith relevant page of my passbook (w.e.f 15th November 2008 to 17th December 2008) for your perusal where no “Cheque Return” charges has been debited by my banker to my S.B. A/c for this lapse.

Moreover, during my two visits to PVVNL’s Sector-25 office on 18th December 2008 I met Shri Rajinder whom I requested to show me the cheque (issued by me that has bounced). He said that he was unable to show me the cheque but asserted with confidence that the cheque has bounced--- not because of insufficient fund but being postdated.

With his assertion in pocket and bowing to his dictates I got a Demand Draft prepared in favour of E.E., EUDDI, Noida for Rs. 2, 318/- and deposited with PVVNL’s office on 18th December 2008 vide receipt no. [protected] dated 18th December 2008.

Now having undergone all these trauma and harrowing experience for no fault of mine may I assert my right under RTI Act 2005 to get a copy of the cheque for Rs. 982/- that I issued in favour of EE, EUDDI, Noida that is said to have bounced.

Since PVVNL has failed to show me the cheque so bounced I have every reason to believe that the concerned official of PVVNL has misplaced the cheque and to cover up his delinquency and make up with revenue loss, has come up with the story of “Cheque Bouncing”. Had this not been the real story PVVNL should not have any objection to showing me the bounced cheque. After all the cheque that is said to have bounced was issued by me.


Contd…..2/-

-2-

PVVNL has penalized me for depositing a postdated cheque of Rs. 982/-. Penal amount being Rs. 431.49. Have PVVNL ever thought of taking any disciplinary action by imposing some fiscal penalty on the man who issues receipts randomly without verifying the particulars given in the cheque. This kind of bitterness do occur in the mind of honest consumers due to negligence and delinquency on the part of officials who man such important counters. If they check the particulars given in the cheque before hand even by giving a cursory look they might save many a manpower loss subsequently and consumers are saved from financial loss.

I shall be grateful if you would kindly issue necessary instructions to PVVNL to forward me a copy of the cheque bounced or I will file a case of defamation and harassment in the consumer’s court and bring it to the notice of media as well.

To avoid this confrontation I suggest the following:-

1. Either I may be given credit of Rs. 431.49 to my next bill;

2. Or I may be provided with a copy of the cheque that has bounced with banker’s endorsement;

3. Take stringent action against the man who issued receipt without verifying the particulars given in the cheque to thwart recurrence of such incidents in future.


(AK Chatterjee)
R/o Block No.- B/14, Flat No. 19,
Himgiri Apartments, Sector-34, Noida (U.P)
E-mail: ak.[protected]@iccrindia.org
[protected]@yahoo.co.in
Mobile: [protected]
Ph:[protected]R[protected]O)
Fax:[protected]
Copy to:

1. Shri Jairam Ramesh 2. Shri. Anil Dev Singh
MOS (Power) Govt. of India Hon’ble Chairperson
E-mail: [protected]@vsnl.com Appellate Tribunal
Ministry of Power, Govt. of India
Fax: 24368485

3. Shri. Anil Razdan 4. Shri. Atul Kumar Gupta
Secretary (Power) Govt. of India Chief Secretary, Govt. o[censored].P
E-mail: [protected]@ias.nic.in [protected]Fax)

5. Chairman & MD, U.P. Power Corpn. Ltd. 6. Shri. V.N. Garg
Shakti Bhawan, Ashok Marg, Lucknow Principal Secretary (Power)
[protected] Govt. o[censored].P.
[protected]/2287792

7. Shri. Anil Kumar 8. Shri. Rajiv Verma
Additional Secretary (Power) Director
Room No. 419 (Finance, Grievance & CPIO)
Shram Shakti Bhavan, New Delhi Room No. 427
Tel Fax: 23715378 Shram Shakti Bhavan,
New Delhi
Ph: 23717196/2324359

I had not been using the Electricity for the last one year as I was out of station, but still the electricity meter shows 800 units of power consumed. Even now, the meter is running much faster than the actual consumption. I have spoken to several PVVNL people regardin this, but there is no response from them.

Pls help...

V.K. Gupta...
91-[protected]

The website o[censored]PPCL (http://www.uppcl.org/) has been under attack by hackers for quite some time now. This is as per reports by Google (http://www.google.com). Accessing the website is reported to download malware/viruses to your computer. This has become a great way to keep away people from accessing any information from the website.

Similarly, the related website for PVVNL (http://pvvnl.org) has been hacked, and the website redirects towards http://trustedliveclicks.com, which is again a reported attack site.

I would like to drw kind attention of PVVNL authorities, that there is lot of wastage of electricity happening in Ghaziabad.
Most of the street lights remain switched ON during day time as well, and nobody is taking care of this. On one side PVVNL is not able to provide electricity to the Residents, whereas on the other side such wastage is going on for past several months. Please do the needful.

Book No.- 7725, Connection No.- 032591 (Gajraula, Distt. J.P. Nagar U.P.)

My electricity bill is coming on the basis of meter not working (IDF) for the last 8 months. But meter is working very well.
I have done the complaint several times but no action has been taken so far.
Surendra Kumar
Gajraula

I am living at A-5, 52-c sector-71 from the last 6 months. There was pending bill of near 7000 INR to this flat. I was paying this amount per months in installment of 1000 rs along with my current electricity bills but in month of july i had to pay the full oustanding amount for this flat from my pocket otherwise i would have to live without elecricity.
I delieverd the check for the electricity bill to Mr Rakesh of sector-72 electricty office. Following is the payment detail of the check.
24/07/08 Chq Paid-MICR INW CL-EEE UDD I NOIDA[protected]/07/08 5, 713.00
Mr Rakesh is not willing to give me the receipt of above payment. I had called him many times but he never return my receipt. He also took 300 Rs as a late payement charge as in form of cash along with check, that receipt is also not been received by me.

I had complained about excessive meter reading and bills and that apart, to assess the real consumption/usage I had requested for installation of check meter. Despite my repeated requests, day to day follow up and 5-6 letters, nothing has been done. In the last four months I have been made to pay a whopping 45000/- rupees, while my average consumption is not more than 1000/1200/-. All my efforts in the direction have fell through and all...

with due respect and humble request i want to draw your kind attention towards the contect no of the PVVNL officer because which is no are given in the pvvnl site the most no are fake
because when we call the no and they give the reply this is the wrong no.
so. please do there work with honesty
thanks
Jitendra kumar sharma

dear sir,
with due respect and humble request i want to draw your kind attention towards the wrost condition of wirings and light cutting in the loni border .As in this 21 century it is quite imposible to live without light
sir in this area there is ahuge cut of light is done the wires are so old due to which they fall within 2-3 days. only one street have wired with cable i do n't know why thelightman hsvestop there work of wiring with cable kindinly sir help us to short this problem. this is the only area of NCR in which such awrost condition of light is going on.action please
thanking you
applicant
Aniket Gagan

I am the customer of 650 & 350 KVA connected load in two seperate plants at Phase-II, Noida.I tried to ask the new tarrif regulations from some of your officials but got no correct reply. The story from Shiba has come to you 4 days ago as "WE CONSUMERS HAVE THE RIGHT TO KNOW THE TARIFF CHARGES LEVIED.THE RATES SHOULD BE INFORMED TO ALL CONSUMERS BEFORE THEY TAKE EFFECT."
Pl. confirm the same immediately