Passport — Passport did not receive from 1 yr

Address:Ghaziabad, Uttar Pradesh

I had applied passport in July 2011. After that the inquiry has come to my home 3 times and i was there but still i did not get my passport.I have also met the PRO superintendent in passport office Ghaziabad after that police inquiry has come to my home and i was there that time also, even status on the internet is not updated properly. Please help me out this. I will highly obliged to you
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My passport file number is GZBZ322747 and my name is Arti Tomer

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    Passport Office Guwahati Phone
    +91 36 1226 4841
    +91 36 1222 8547
    Passport Office Guwahati Address
    Rani Bagan, Basistha Road, 3rd Byelane, Guwahati, Assam, India - 781028
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