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[Resolved]  Payback.in — non credit of reward points

icici bank has its tie up and the bank awards loyalty points via www.payback.in to its customers when purchases are done either by credit or debit card.
i am holding an icici bank account and an icici bank credit card.

now the problem which i am facing is that the points pertaining to my debit card purchases are not getting credited to my payback account (payback card no [protected]) automatically by the end of the month. i have to get after the call centre of payback and repeatedly lodge a complaint for the same.

on the other hand icici bank says that they are not responsible if the points are not getting credited.

as a customer it is causing a great inconvinience to me and at the same time its a cheating and fraud case againt icici bank and the website payback.in
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Aug 13, 2020
Complaint marked as Resolved 
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Hi,

We are sorry to hear about your experience. Please write to [protected]@icicibank.com with your contact details. Our official will get in touch with you to address your concern. Refer '2598976' in subject line.

Regards,
ICICI Bank Customer Service Team.
Reply
Yes, I totally agree with you. Even I am not getting the points. My payback no. is [protected]. I have written several mails, I have done several transactions using their no. But they are not even showing that in the point account. I am also having www.cazback.in account. I think they are better as they are showing the pending points immediately after the transactions. Will check for more cash back portals.

Always have a problem with ICICI Bank, very sorry to say that.

Thanks,
Sanjib G
Reply
Yes, totally agreeing with all you guys. PAYBACK bonus points is a false game, I guess. All bonus points which we apparently get after we activate coups is NOT TRUE and it's kindof cheating. I wrote email to payback. They said we did not even have any record in our backend about your transaction.
Reply

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