[Resolved]  Pensa Media Google — Fraud No Ad Till DATE

Yeah they are very cheap people like they come from indiamart.com last time then again they came from pensa media even then i am not getting response

We are a travel agency and we approached Pensa Media Delhi for getting information on Google Adwords program in last week of July. Mr.Vikram Awasthi from Pensa Media Adchini Office Delhi, visited our office - xxxxxx xxxxxxx at Mayur Vihar Phase -1, the same day. He told us about the was Google Adwords work and that the minimum cost of package is 25, 000/- per month. As we wanted a new product site, he offered free website with the package, saying that Pensa Media will build it free of cost. When we asked if they have worked for any other travel operator, we were shown a site for thomas cook. The site was basic and had select tours posted a separate pdf files. Mr. Vikram Awasthi did not tell us that this is because of page limit. He rather avoided all mention of it, even when we told him what we wanted. We told him that we wanted tour pages under countries, and he said all your information will be on site. We paid him a cheque of 25, 000/- favoring Pensa Media the same day.

It took us about 7 days to compile all information for website, and send it to Ms.Garima Gupta - The website designer at Pensa Media Delhi. We called her up and told her that we have created separate folders for each country and under them, we have listed all tours separately. She said, that we can have only 5 pages. We called Mr.Vikram, byt his phone was busy. Tried again and then left him a message saying, till we get a proper site, the project is a No Go.

He called after getting the SMS and told us that all the information will be on site and that we out to wait till it is complete. On 13th Aug'12, after his call, we sent a mail to him and Ms Garima with complete site material and our expectations. A separate tour page for each tour.

Mr.Vikram Never responded. On 27th August we got the link from Ms.Garima to check the site and review it before it is loaded online for the project. To our dismay, the tour pages were missing and the doc files were loaded on country pages. When i told Ms.Garima about it, she said that Mr.Vikram did not speak to her and 5 pages is the limit. Mr.Vikram started avoiding our calls after that and we had no option but to hold the project till some resolution was done by Pensa Media.

After we shot a mail to them expressing our frustration over wasted time and incomplete information provided my Mr.Vikram, Mr Manish, his boss called up and brought Mr.Vikram on conference. Mr.Vikram Awasthi retracted on his words saying he never told us that tour pages will be included and when we told him that he gave a commitment on 13th Aug on call, he simply lied, that he never said anything. Mr.Manish, his boss was on call, so we told him that such behavior is unprofessional and if Pensa Media had any limitations on site pages, we should have been told in advance. We could have got it made from elsewhere and taken just the Adwords Package from Pensa Media. He did not offer an apology, merely that he will see what can be done.

I sent him the proof of our communication - mail sent on 13 th Aug to Mr.Vikram and Garima, to which Mr.Vikram never responded. Mr.Manish and Mr.Vikram Awasthi have since keep their phones busy and neither pick our calls or ever return our calls. We have sent them 3 reminders for refund, but both of them are too busy duping other people that they choose to ignore our calls and reminders.

**Mr. Manish's Number is : [protected] Email: [protected]@pensamedia.in
Mr.Vikram Awasthi's number is : [protected] Email : vikram.[protected]@pensamedia.in**

We have called them daily, but they have no professional integrity. We are now going to file a case against Pensa Media for Fraudulent practices and Cheating customers.

**A word of a advise to all those who are considering Pensa Media Delhi for Adwords Program - Please don't give away your money to such unprofessional people. We work hard to earn it. These people are good till they come to your door, and then you will find yourself running after them..**

**Given below is the email exchange with Pensa Media Delhi:**

----- Forwarded Message -----
From: us
To: Maneesh Kumar Gupta <[protected]@pensamedia.in>
Cc: xxxxxxx xxxxxxxxxxxxx
Sent: Tuesday, September 4, 2012 7:26 PM
Subject: Re: Response awaited - Reminder -3

**Hello Mr.Maneesh,
No one is so busy to pick a call or make one if they really deem it important. You mail below is another example of the way you all function.We have been waiting for your response since last Friday and you have chosen to do nothing. We have already presented the proof to you that we communicated our expectations by email on 13th Aug, marked to Mr.Vikram and Ms.Garima to which we got no response from him.

The ball is still in your court... we have been patient, but seems like its getting us nowhere. You and your team, which has misled and wasted our time and has blatantly ignored our calls will be squarely responsible for the consequences. It is entirely up to you, where we take you next.**
Regards,
xxxxxxx xxxxxxxxxxxxx


From: Maneesh Kumar Gupta <[protected]@pensamedia.in>
To: us
Cc: xxxxxxx xxxxxxxxxxxxx
Sent: Monday, September 3, 2012 6:21 PM
Subject: RE: Response awaited

Mr xxxxxxx xxxxxxxxxxxxx,

Sorry for the delay, Actually I stuck somewhere so unable to communicate with you. In the meantime, I have escalated your concern to the respective management.

**Will get back to you tomorrow first half.**

Regards,
Maneesh

From: us
Sent: Friday, August 31, 2012 2:10 PM
To: Maneesh Kumar Gupta
Cc: xxxxxxx xxxxxxxxxxxxx
Subject: Re: Response awaited

Hello Mr.Maneesh,

**Tried your number but it was not picked. We are eagerly waiting for your response.**

Regards,
xxxxxxx xxxxxxxxxxxxx

From: Maneesh Kumar Gupta <[protected]@pensamedia.in>
To: us
Sent: Thursday, August 30, 2012 12:35 PM
Subject: RE: Previous mail from Vacations International - Important!

**I will be reverting to you on this by tomorrow.**

Regards,

Maneesh Kumar Gupta
City Head- Delhi/NCR
Pensa Media - The Internet Marketing Arm of E2 Solutions & Authorised Premier SMB Partner- Google


----- Forwarded Message -----
From: us
To: "manish.[protected]@pensamedia.com" <manish.[protected]@pensamedia.com>
Cc: xxxxxxx xxxxxxxxxxxxx
Sent: Tuesday, August 28, 2012 2:25 PM
Subject: Previous mail from Vacations International - Important!

Hello Mr.Manish,

Given below is a mail sent my me to Garima and Mr.Vikram after my discussion with him, Garima and subsequent to Mr.Ajay's call to him.

Marked 13th August, it clearly states our expectations and it is to be noted that he did not respond to it all these days and now refuses to acknowledge his statements at all. The mails proves that we clearly presented our expectations and have waited patiently for the solution proposed by Mr.Vikram. However, his conduct on call was unprofessional and irresponsible.

Please take whatever action you deem appropriate against him for wasting our time and giving us incomplete and inaccurate information and issue our refund without further delay.

Regards,
xxxxxxx xxxxxxxxxxxxx


----- Forwarded Message -----
From: us
To: "garima.[protected]@pensamedia.in" <garima.[protected]@pensamedia.in>
Cc: "vikram.[protected]@pensamedia.in" <vikram.[protected]@pensamedia.in>
Sent: Monday, August 13, 2012 3:14 PM
Subject: Re: Google site - Journeys Royale Site Data

Hello Garima,

The complete data for Journeys Royale is attached with this mail. The logo has been changed. The banner Pics ( 4 in Number) are in a folder named banner pics. 2 each will be linked to a Highlighted tour (total 2 in number).

**We do not want our tours to be posed on site as PDF. We will need tour pages to be created under country pages. This has been discussed with Mr.Vikram and we have been assured that this will be done.**

Hello Mr.Vikram,

Fyi..

Regards,
xxxxxxx xxxxxxxxxxxxx