[Resolved]  Pepsi / Aquafina — deficiency in service

WE ARE SUPPOSED TO RECEIVE 2 X 25L JARS OF AQUAFINA IN OUR OFFICE EVERY ALTERNATE DAY.

THIS IS A STANDING INSTRUCTION FOR OUR OFFICE AND SIMILAR ARRANGEMENTS HAVE BEEN REQUESTED AT
ALL THE 3 RESIDENTIAL PREMISES.

IT IS UNFORTUNATE TO STATE THAT PEPSI BEING ONE OF THE LARGEST AND MOST REPUTED MULTINATIONAL COMPANY, HAS LEAST BOTHERED TO CHECK ON THEIR CUSTOMERS SATISFACTION LEVELS.

WE HAVE BEEN COMPLAINING REGULARLY ABOUT THE POOR STATE OF SERVICE OFFERED BY pepsi AS WE HAVE TO KEEP CALLING THE CALL CENTRES FOR REFILL DELIVERIES EVERY WEEK.

THIS TIME IT IS GONE BEYOND THE TOLERABLE LIMITS AS OUR OFFICE IS OUT OF WATER AS ALL THE JARS ARE EMPTY SINCE PAST 5 DAYS.
INSPITE OF REPEATED REMINDERS, FROM 13TH AUG, PEPSICO HAS FAILED TO DELIVER INSPITE OF COMMITMENTS AND ASSURANCES.
IF THERE WAS A PROBLEM OF SUPPLY OR PRODUCTION, THEY SHOULD HAVE INFORMED US TO MAKE SUITABLE ARRANGEMENTS, INSTEAD THE GUYS SIMPLY FOOLED US BY GIVING FALSE ASSURANCES.
THIS IS UNACCEPTABLE, AS THE PRICE PAID FOR A QUALITY PRODUCT INCLUDES AN EQUALLY GOOD SERVICE BACKUP.

IT IS VERY DISSAPOINTING TO PUT THESE FACTS IN BLACK N WHITE, BUT OUR AIM IS TO BRING THE PEOPLE RESPONSIBLE FOR THESE LAPSES, TO TASK.

I HAVE BEEN PERSONALLY TRYING TO CONTACT THEIR OFFICE, BUT I HAVE ALSO BEEN FOOLED INTO BELIEVING THAT THE DELIVERY IS ON WAY.
MY OFFICE IS JUST 1 KM AWAY FROM THEIR PLANT, AND IT TAKES NOT MORE THAN 10 MINS TO REACH US.
I HAD GIVEN AN OPTION OF DELIVERING JUST 1 JAR IMMEDIATELY BY ALTERNATIVE PUBLIC TRANSPORT, BUT THE REQUEST WAS TURNED DOWN FLATLY.

I TRIED CONTACTING Mr.BHARAT AND Ms.KAVITA, BUT NEITHER OF THEM ANSWERED MY CALLS.

THIS IS NOT TOLERABLE UNDER ANY CIRCUMSTANCES.

THE HEIGHT OF CARELESSNESS AND THE IGNORANT ATTITUDE MAKES ONE TO BELIEVE -
"IS THIS THE TRUE FACE OF PEPSI?"