[Resolved]  Personal Loan — Personal Loan taken from Citifinancial Consumer Finance India Ltd.

Sub : Personal Loan taken from Citifinancial Consumer Finance India Ltd.
Vide Account No.[protected] reg.
Sir,

This is to bring to your kind notice that I had taken a personal loan amounting to Rs.22000/- from Citifinancial on 18th of January, 2007. At the time of sanctioning of loan the representative of the citifinancial named Mr. Lalit and Ms. Meenakshi Mahajan told me that I will have to pay an installment of Rs.1125/- @2% interest p.m. for a period of 02years and can also settle the amount by paying the balance amount after 09months from the loan disbursement date without any prepayment penalty. This loan was taken from the Karol Bagh Branch of the Citifinancial. It is pertinent to mention here that at the time of disbursement of aforesaid loan, the papers related to rate of interest, loan period and other terms and conditions were not made available to me

Recently, when I approached the Karol Bagh branch of the bank, it was shocked to know that the bank has fixed 36 installments of Rs.1125/- p.m. instead of 24 months as was told at the disbursement of loan. It may be seen that if I pay 36 installments @Rs.1125/- the total amount comes to Rs.40, 500/- which is quite high from the rate of interest told to me. Sir, it is apparent from the above that it is a clear-cut case of misleading the facts to the customer. I requested the Head, Customer Care, Citi Financial Consumer Finance (I) Ltd., to rectify the same and fix my installments @Rs.1125/- p.m. for 24 months instead of 36 months vide my communication dated 20.09.2007 (Copy enclosed).

In response, Citi Financial vide its letter No. SQ/10820459/6201 dated 24.09.2007 and letter of even no. dated 27.09.2007 did not accede to my request and intimated that “we shall not be able to increase your loan tenure”. Sir, it may be seen from the reply that how seriously they are taking action on the request of the customer.

Since I did not get any favourable response from Citifinancial Consumer Finance (I) Ltd., I reported the matter to the Core Centre ( Consumer Online Resource & Empowerment Centre) vide Complaint ID No. 8052/2/2007 dated 22.10.2007, 8428/7/2007 dated 1.11.2007, 25926/2/18/2008 dated 18.02.2008 and 26175/02/24/2008 dated 24.02.2008. It has also been a long time since I lodged my complaint with Core Centre. When personally enquired about my complaint, the Core Centre directed me to approach your goodsef.

In view of the facts mentioned above, you are requested to kindly look into the matter and instruct the bank to fix the tenure for a period of 24 months instead of 36 months.

Yours faithfully



(SANDEEP KUMAR SHARMA )
A-08 KRISHAN IGNOU HOUSING COMPLEX
MAIDANGARHI NEW DELHI – 110068
MOB-[protected]
PERSONAL LOAN ACCOUNT NO.10820459

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