[Resolved] Philips 29 Flat TV — Picture tube problem (colour variation) | |
Dear Sir, I Ranjitkumar Sadangi situated at bhilad i brought 29" philips flat colour TV on 29th oct. 2009 from relience Super Mall at Vapi, Gujarat. Same Day some colour problem come in TV so i complaint at Reliance Super they said "we will forward your complaint to Philips, there service Engg. come and solve the problem" after few days philips service Engg. came they checked TV and said " this TV is not repairable so we will be replace it " But Till day no any reply comes from them so I complaint many times at Relience Super and also complaint at Philips But no positive response come, So to be do needfull in this mater. Thanks& Regards, Ranjitkumar Sadangi C/O - S V Setty Room No - 05 Near Gurudev Nagar, Naroli Fatak Road, At & Po :- Bhilad, Ta :- Umargaon, Dist :- Valasad. Gujarat. Contact No. [protected], [protected], [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
My TV is come back from repairs and it is worse than before and they want me to give them the money for delivering the TV. IS PHILIPS EVEN TAKING NOTE OF THIS OR THEY DO NOT CARE AT THIS RATE PHILIPS WOULD LOSE THE NAME THAT THEY HAVE AND I WOULD STRONGLY RECOMMEND THAT NO ONE SHOULD BUY PHILIPS PRODUCTS.
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Philips — 29 " Television not working
I have logged a Complaint with Philips for my 29" Flat Screen Television not working on the 7th of Aug 2010 and was shocked when I called them back to find the status and they told me that my call has been closed whereas I did not receive call nor did any engineer visit my place to check the television.The Customer Service Centre did not call and even find if the problem was rectified and had just closed the call and when I pointed this out they said that they would reopen my call and send an engineer but to my horror and as a punishment for buying Philips Product (which I would recommend all the people reading this complaint never to buy any Philips Product) I had to follow ups everyday just for a TV mechanic to come to my house and check the problem. The TV mechanic from Clarity Electronics came to my house after 1 month and after some check took with him a spare which he said he would get checked and repaired and give it back within a week.
In spite of repeated follow ups he got my spare replaced on the 1st October and we said that would check and revert but exactly after a day the TV is gone blank and does not get started. We asked the service centre to send the technician who came the next day and rectified the problem and then again he would have been gone for just 30 mins or so and the TV conked off again so we called him back and he again rectified the problem and as soon as he left the same problem again and now he says that send the TV to his Service Centre for repairs.
Philips Customer Service Centre in India is one of the WORST and so is their Service Centre by the name of Clarity Electronics. THEY HAVE NO ETHICS. The Philips Customer Service Centre Manager by the name of Vansh Kumar is always on leave whenever we call the Customer Service and the TV Mechanic by the name of Anand in Clarity Electronics always says he would reach by Indian Standard Time.
I would like to know what to do in this regard and who would solve this problem. I really hope and wish that someone pays heed to my complaint.