[Resolved] Philips — Worst Service | |
We brought 4in1 Audio system (CD player + Cassette player + Radio + Aux) from Mayur Electronics, Nasik, Mh. From date of purchase it's Radio was not working properly, we continuous follow-up to dealer for the same but no any responce given by Philips Dealer. After one year we gone to Auth service centre i.e. Alphabetics, Collage road, Nasik but at service centre we face very worst experience of service. Cassette player's Belt was also not available at that service centre. and also for just change belt it will charge min Rs.1000/- which includes Rs.600/- service charges. And for Radio's problem he give estimate for Rs. 2500/- or more. Finally Philips Service is very very worst . Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
I BOUGHT A PHILIPS GO GEAR SA 2825 ON 18 NOVEMBER, 2008 PRICED Rs 2999/- AFTER 15 DAYS I FOUND A PROBLEM INTO THE VOLUME BUTTON AS IT BECAME VERY VERY HARD THAN OTHER BUTTON. I TOOK IT TO AN AUTHORISED SERVICE CENTRE ON 18 DECEMBER, 2008. ON 8 JANUARY, 2009 THEY CALLED BACK AS IT REPLACED. I WENT AND DISCOVER THE SET UNREPLACED WITH THE SAME PROBLEM. THEY CONFESSED THEIR MISTAKE AND TOOK IT BACK AND PROMISED ME TO REPLACE WITHIN A WEEK MAKING THE CASE AS EMERGENCY. ANOTHER THREE WEEKS PASSED AND TILL 29 JANUARY I HAVE NOT GET ANY POSITIVE NEWS FROM.
I CALLED TO CUSTOMER CARE OF PHILIPS, THEY GAVE ME A NUMBER TO CALL BUT WHEN I DIAL THE NUMBER I CAME TO KNOW THE NUMBER DOSEN'T EXISTS.
I AM VERY MUCH FRUSTRATED ABOUT THE TOTAL PHILIPS AND THEIR SERVICES.
WHAT SHOULD I DO NOW? PLEASE HELP ME.
I CALLED TO CUSTOMER CARE OF PHILIPS, THEY GAVE ME A NUMBER TO CALL BUT WHEN I DIAL THE NUMBER I CAME TO KNOW THE NUMBER DOSEN'T EXISTS.
I AM VERY MUCH FRUSTRATED ABOUT THE TOTAL PHILIPS AND THEIR SERVICES.
WHAT SHOULD I DO NOW? PLEASE HELP ME.
Dear Team,
I gave a compliant in the month of Begining of December 2012 about my T.V. remote is not working. One Person came after 2 days. His Name is Mr. Anand([protected]). He came next week also and spend more than one hour in my home to service the remote. And finally he taken the remote with him. Till time he not communicating with us. we only communication with him and normally he will tell i will bring tommorrow or evening. Finnally he gave his supervisor no. i.e. Mr.Santhosh Kumar ([protected]), while contacting with him also same thing he ordered but not received the material. For a remote taking around 2 months. This is the customer service saying by Mr.Santhosh Kumar.
Regards,
Sowri Rajan.S.
[protected]
I gave a compliant in the month of Begining of December 2012 about my T.V. remote is not working. One Person came after 2 days. His Name is Mr. Anand([protected]). He came next week also and spend more than one hour in my home to service the remote. And finally he taken the remote with him. Till time he not communicating with us. we only communication with him and normally he will tell i will bring tommorrow or evening. Finnally he gave his supervisor no. i.e. Mr.Santhosh Kumar ([protected]), while contacting with him also same thing he ordered but not received the material. For a remote taking around 2 months. This is the customer service saying by Mr.Santhosh Kumar.
Regards,
Sowri Rajan.S.
[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
25%
Complaints
1700
Pending
0
Resolved
422
+91 22 6691 2000 [Mumbai]
+91 80 4189 0000 [Bengaluru]
+91 44 6650 1000 [Chennai]
9th Floor, DLF 9-B, DLF Cyber City, Sector 25, DLF Phase – 3, Gurgaon, Haryana, India - 122002
View all Philips India contact information
Philips — Philips, name for the worst serivice
I have bought all my home appliances in 2006 when I moved to new house. It costs about 1.7 lac rupees. In this, 3 items were the products of Philips. All 3 items (Mixie, TV, Music System) were got repaired within the warranty period. They have replaced the Music system after so many complaints and phone calls. They have rectified my TV also. They have changed the motor of my mixie. After the warranty period, the mixie got repaired again. When I went to service centre, they have told me it will take one week time and the charge for the same is Rs. 850. I have agreed and called them after one week. They keep on saying one or other date and finally I went there for taking my mixie back. They havent shown courtesy to call me atleast once for updating me the progress. The man who went inside for bringing my mixer was not coming back for long time. I went and enquired what is happening. Then he was saying he had given me the item already. I have asked him where is the item them. Then he was showing my some philips shaving machine which was kept on the table. I have told him I have given the mixie for repairing and how come this become Shaver. Then he asked me my name because he lost the job card. Finally, I have collected my mixie without repairing. I have wasted my time, money to go there and give the item for repairing. This was happend in the below service centre:Philiphs Service Centre
CBI Road,
Near RT Nagar,
Bangalore
Work Order Number: 0412
Date:[protected]
All these complaints happened within 1 year after purchasing. I have purchased my grinder from a local manufacturer about 10 years back, and it is working without any trouble even now. This international brand is giving me a mental torture. One of my friends Music system, which was given for servicing 2 years back is not ready even now. They are moving to consumer court now. Philips Product is cheap and service is pathetic.