[Resolved]  Philips / DVP3388 / 94 — SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT

Address:

Chennai, Tamil Nadu

Dear Sir,
I have purchased a Philips DVD player Model No: DVP3388/94 Serial No: KX1D[protected] on 28/02/2010 at Big Bazaar 45/47 Arcot road, saligramam, Chennai-600093.the DVD player was working properly till 20/02/2010, and then there was no video and audio out from player. I checked the connection it was found ok .if the connected to component video out the video & audio comes but video is black & white.

I contacted the service center and handed over the DVD player for service on 24/03/2010 at Authorized Philips Service Centre M/s PHS Electronics Place Regency Shop No: F4 First Floor, Door No: 80-93 Opp. Abhirami Theater, Purasawalkam High Road, Kellys, New Avadi Road,Chennai-10. Work Order number is [protected]. My delivery date was 26/03/2010, on contacting the service center on 26/03/2010, I was informed that the IC was found defective it has to be replaced and spare awaited. Then I was informed that the player will be delivered on 30/03/2010,I contacted on 30/03/2010 then they told it will take two more days .I contacted the service center on 05/04/2010 the answer was the same two more days required for service, then I contacted on 10/04/2010 morning I was informed my player Is ready and is on the way from head office i.e. from Ambattur and I can collect it on Monday i.e. on 12/04/2010.then I contacted the service center on 17/04/2010 they informed that the player has some problem that the disc ejects out while playing it has to be checked so required two more days for service . I waited and contacted on 21/04/2010 now they are telling they require two more days .i don’t know what the hell is going on they are also not giving the managers number .every time I had contacted the service center not even a single call is from your side. What a worst service .I am fed up.