[Resolved] Philips / HTS3545 — System laying defective since 1 month in warranty period | |
I bought a Philips HTS3545 on Oct 6, 2007 from Adishwar outlet at Domlur, Bangalore. On 13th March, 2008, the system started giving technical problem whereby it was observed that the input power was not received by the system. I called Adishwar outlet and Philips helpline in Bangalore for the nearest Philips service center and they advised me to call the following Philips VCare, Marathalli CP- Mr. Subaiah ([protected]) Mr. Subaiah came to my residence and took away with him one part from the main system to test it in his office and take necessary actions to get it replaced from Philips, if it was defective. If it was fine, he would diagnose another part to be defective (as only two parts are concerned to supply input power, according to him). I called him after couple of days to find the part of the system he had taken away is infact defective and he asked me to wait for a week so that he can get its replacement. Weeks passed and he is giving excuses of not getting the part replace. I am without the service of the Philips system even after a month. I asked Mr. Subaiah to give me the old part back to me, understanding he is incapable to give a solution. I lodged a complaint with Philips Customer care on 31-Mar-2008(# 58958). Surprisingly, I am yet to get a reply in 2 weeks time. Please arrange to take back my HTS system and reimburse me the cost of the product as soon as possible as I have lost faith in Philips. Please revert at the earliest. Regards, Kaustav Sinha Ray Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Home theatre system not working properly. It's totaly dead since 15-20 days. So, please send your service engineer, for repairing. for communication please talk to Mr. Vinay Deo on [protected]. So, look in to the matter immediately & solve the problem as early as possible.
Reply
Dear Sir,
I had purchased a Philips 5.1 channel 100 RMS speaker system from M/s Audiotronics, IRC Village, Bhuhaneswar (Orissa), India, Phone No. (+[protected], (+[protected]. The date of purchase is August 11, 2004 and the product no is: MP[protected]. The cost I have paid is Rs. 7, 500 INR. After giving a four year's good service suddenly some problems came to the system. The details of the problems are as follows:
1. Its remote controller is not working most of the times. After giving the power supply, its red light turns on. But the remote is does not work. No button of the remote works. Hence I am not able to change the Line 1 or Line 2 or Line 3 of it.
2. To my surprise after a prolonged trials, the remote works. After giving the power supply, its red light turns on. By pressing Line 2 switch (my input line) it functions correctly. But all of a sudden, its volume goes on rising rising to the peak. Remote at this time does not work to reduce the volume.
This matter has been communicated to M/s Audiotronics, Bhubaneswar (Orissa) from whom I had purchased this set. I am advised by M/s Audiotronics to send it to our nearest Philips Servicing Centre i.e. at Sambalpur in the western part of Orissa. Presently I am staying in Jharsuguda, Orissa (India). Hence M/s Audiotronics advised me to send the system to Philips Servicing Centre at Sambalpur (Orissa) whose phone numbers are :(+91) [protected], (+91) [protected], (+91) [protected]. I was also advised to send the system through M/s Bombay Music House, Jharsuguda to which place, the technician of Philips Servicing Centre of Sambalpur pays regular visit.
Now, I have sent my music system through M/s Bombay Music House, Jharsuguda to Philips Servicing Centre, Sambalpur (Orissa). But to my unfortunate though a prolonged 25 days have been elapsed, I could not get the system repaired. The technician says some electronic part is ordered and will arrive from Pune. After that he gets my set repaired. But this story became older one. As far as my knowledge is concerned, to get the part from Pune by courier, it will take hardly 1 week. The response from the servicing centre, Sambalpur is poor.
Hence sir, please instruct your servicing team of Sambalpur (Orissa), India, not to harass their customers otherwise people will no more believe on Philips and faith on it falls.
Now I want my 5.1 channel speaker system repaired at the earliest. I agree that it is an older one. But I hope a product which is purchased for Rs. 7, 500 INR should work for at least 15 - 20 years. I also hope that it is repairable. Hence please intervene into the mater and expediate the work at your service centre, Sambalpur (Orissa).
Anticipating a quick response from you.
Yours sincerely,
B. Srinibas Sastri
E-mail: b.s.[protected]@gmail.com
Mob: +[protected]
I had purchased a Philips 5.1 channel 100 RMS speaker system from M/s Audiotronics, IRC Village, Bhuhaneswar (Orissa), India, Phone No. (+[protected], (+[protected]. The date of purchase is August 11, 2004 and the product no is: MP[protected]. The cost I have paid is Rs. 7, 500 INR. After giving a four year's good service suddenly some problems came to the system. The details of the problems are as follows:
1. Its remote controller is not working most of the times. After giving the power supply, its red light turns on. But the remote is does not work. No button of the remote works. Hence I am not able to change the Line 1 or Line 2 or Line 3 of it.
2. To my surprise after a prolonged trials, the remote works. After giving the power supply, its red light turns on. By pressing Line 2 switch (my input line) it functions correctly. But all of a sudden, its volume goes on rising rising to the peak. Remote at this time does not work to reduce the volume.
This matter has been communicated to M/s Audiotronics, Bhubaneswar (Orissa) from whom I had purchased this set. I am advised by M/s Audiotronics to send it to our nearest Philips Servicing Centre i.e. at Sambalpur in the western part of Orissa. Presently I am staying in Jharsuguda, Orissa (India). Hence M/s Audiotronics advised me to send the system to Philips Servicing Centre at Sambalpur (Orissa) whose phone numbers are :(+91) [protected], (+91) [protected], (+91) [protected]. I was also advised to send the system through M/s Bombay Music House, Jharsuguda to which place, the technician of Philips Servicing Centre of Sambalpur pays regular visit.
Now, I have sent my music system through M/s Bombay Music House, Jharsuguda to Philips Servicing Centre, Sambalpur (Orissa). But to my unfortunate though a prolonged 25 days have been elapsed, I could not get the system repaired. The technician says some electronic part is ordered and will arrive from Pune. After that he gets my set repaired. But this story became older one. As far as my knowledge is concerned, to get the part from Pune by courier, it will take hardly 1 week. The response from the servicing centre, Sambalpur is poor.
Hence sir, please instruct your servicing team of Sambalpur (Orissa), India, not to harass their customers otherwise people will no more believe on Philips and faith on it falls.
Now I want my 5.1 channel speaker system repaired at the earliest. I agree that it is an older one. But I hope a product which is purchased for Rs. 7, 500 INR should work for at least 15 - 20 years. I also hope that it is repairable. Hence please intervene into the mater and expediate the work at your service centre, Sambalpur (Orissa).
Anticipating a quick response from you.
Yours sincerely,
B. Srinibas Sastri
E-mail: b.s.[protected]@gmail.com
Mob: +[protected]
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