Philips India — Problem In LCD Tv.

I purchased LCD TV (my mobile registered number is [protected])on 2012 November and and it was stop working on 20th April 2014, we raised the complaint against this concern on 24/4/14 (PBLR [protected]) after one week philips responded and sent one person from local dealer (Darshini Enterprises), that guy came and inspected my TV and he was confirmed that there is a problem with power supply board and that part has to replace and also he confirmed that part not available with them, and he assured that he will arrange the part 8 working days, one week completed and i called the person and we came on next day, he try to fix the part but he didn't and he found that it was a wrong part arrived, he took back the new part and along with the old my TV part. On the next day on Sunday he came early on the morning and he fixed.actually im in hurry on that time to attend the function, so i didn't noticed that new part fixed or not in my TV, because i have few things to prove that
01. He didn't opened any sealed packing
02. This part is not available from one week then how come he got the part on single night...?
03. He didn't handovered my old part.he supposed to give the part after the replacing with new part
04.he is in a hurry to get out of my home after fixing the part
05. He given the manual bill with cancelled complaint number and there is no computer generated bill for new part.
He collected 6000 bucks for the new part and service charges 800 rs

he clearly cheated me with the old repaired part, he collected the new part amount.so this is I'm not expected from PHILIPS dealers, if you not quickly responding to my concern of cheating, then i will go further like i will raise this concern to consumer forum and get the jobs done.

Because I'm working as a customer care manager in well known luxury brand car company.

I had placed a request for my old Philips LCD TV to be mounted on the wall. Cal no. was PKOL[protected]. But the technician Subrata Das who visited was extremely rude and when we said that we are not happy with the service as he used 4 small pieces of clamp which was not sealed pack, he became rude and spoke very badly with my father and said that he is taking out the clamp as he does not have time for all this discussion and demanded 800/- for his visit.When we asked him that why is this prices so much as this does not seem to be a company product as it was not sealed pack, he replied that its costly cos we placed a request on philips service centre. If we had contacted him directly, he would have charged only 200/-
When I spoke to the philips area manager through customer care no. as cust care connected me to mr chandan dasgupta, who instructed him to do the work properly, he took out the clamps from my wall and said that Chandan dasgupta will himself come and do the work.
Now my wall is damaged with 4 holes made on it and I had to go through a mental harassment because of the Philips technician as he misbehaved with my father who is a elderly person and created a situation where I had to waste my valuable time trying to get help from the customer care.
I demand an immediate action from Philips India.

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Rgds,

Vaishali
[protected] / [protected]

Phillips services is to poor

Mobile Fault

i have brought philips E122 Models from Indian time Shopping site on december 28 2013.Speaker problem not able to hear voice.there s no response from customer care.waiting for ur response.