Philips India — Problem In LCD Tv.

Philips CRT Monitors — Monitors faulty

The following monitors of philips make are faulty and requires servicing immediately.

1)- MONITOR S. -- Patel Colony Telephone Exchange, JAMNAGAR, Ahmedhabad
2)- MONITOR S. -- RANDER Telephone Exchange, SURAT.Ahmedhabad
3)MONITOR model no.107E61 at Vastrapur.Ahmedhabad

PHILIPS / TELEVISION — WORST CUSTOMER SERVICE AND NON RESPONSE OF COMPLAINT FOR REPAIR OF TELEVISION

I HAD LOGGED A COMPLAINT ON 12 TH OF OCTOBER AT AROUND 7.33 PM AT CUSTOMER CARE ON PHONE NO :[protected]CUSTOMER CARE) ABOUT THE TV NOT FUNCTIONING AS THE AV MODE IS NOT FUNCTIONING ONLY SOUND IS COMING.THE EXECUTIVE OVER THE PHONE HAD CONFIRMED THAT THE TECHNICIAN WILL VISIT WITHIN 48 HRS. EVER SINCE THAT TILL DATE 17TH OCTOBER NO RESPONSE HAD COME .FROM 14TH TO 17TH I HAD CALLED UP THE CUSTOMER CARE FOR THE SAME HAD HAD NOT GOT ANY DESIRED RESPONSE AS THEY SAY WE ARE LOOKING INTO THE MATTER.NOW I HAD THOUGHT OF CALLING THE LOCAL TECHNICIAN TO GET THE TV RECTIFIED AS I CANNOT WAIT FOR THE FALSE PROMISE OF PHILIPS SERVICE .THIS IS NOT THE FIRST TIME I HAD FACED PROBLEM WITH THE PHILIPS SERVICE CENTRE.I HAD GOT BAD EXPERIENCE PREVIOUSLY ALSO WITH THE MUSIC SYSTEM WHICH I PAID THEM APPROX 3000 RS FOR NOTHING AND IT WAS RECTIFIED BY A LOCAL TECNICIAN FOR RS 50.I DISPOSED OF THE SAME AND TOOK SONY MUSIC SYSTEM.I HAD ALSO POSTED THE COMPLAINT IN THE WEBSITE BUT HAD NOT GOT APPROPRIATE RESPONSE.EVEN THE CUSTOMER CARE HAD NOT BOTHER TO CALL US AND STATE THE STATUS.MY CALL NO IS 50570.I AM PLANNING TO SUE THEM AND LOGGEING A COMPLAINT IN CONSUMER FORUM .ALSO I AM SENDING, MY COMPLAINT TO FEW NEWS PAPER.I WANT TO TAKE THIS MATTER SERIOUSLY.MY COMPLAINT WITH THEM IS STILL OPEN.THIS IS THE WORST SERVICE I HAD RECEVIED FROM A COSUMER DURABLE COMPANY.I FEEL LIKE CLENING THE IDENTITY OF PHILIPS FROM INDIA

immy J. Sura

October 25, 2008




M/s. Rounak Services
Philips Service Centre
72 Viswas Colony
Alkapuri Petrol – Punit Travel Lane
Vadodara 390 007


Dear Sir,

Sub : Philips LCD TV Sr. No. 42PF9541/98 – Work Order No. [protected] dated 18.08.2008


Since my above TV was not working properly (no picture display), after 15 days of making the complaint, your personnel came and collected the TV to repair at your workshop, under your above work order on 18th August 2008. However, I regret to inform you that despite two months have been elapsed, I have not heard anything further with regard to putting the TV back into normal working condition.

I shall be grateful if you could kindly let me know the exact status of the same per return.

Thanking you,

Yours sincerely,




JIMMY J. SURA

c.c. Consumer Centre,

Philips — FAULTY LCD SET & NO RESPONSE FROM SERVICE CENTER

I Purchase a PHILIPS LCD 26ta 2800 in November, 2007 within 3-4Months I came to know that there is fault in above Set, because sound in most of the Channels Intrupted. I lodge a complaint to PHILIPS SERVICE CENTRE, but they not responded, after reminding several times a person visited & WITHOUT EXAMINE THE LCD SET, advise that there is a fault in your cable line, so you contact your Cable operator & remove the fault, Cable operator visited, checked the entire cable line & informed us that there is no fault in our Cable line & you have to check your LCD Set, but we request them to change entire Cable Line, after changing the entire Cable line the fault is continued then I again contact to Philips Service Center on 14th August, 2008 vide complaint No. 3336, reminded on 26th August, 2008 & 9TH September, 2008 but no positive response recd. from their end, they informed me that there is fault of programming software in your set, presently we programming machine not available with us, we are waiting for that, they also not interested to lodge fresh complaint, every time they told us that there is no need to lodge fresh complaint earlier Complaint No. 3336 Dt. 14.08.2008 is sufficient & we are try to solve your problems, but till date we have not recd. any response from their end. As no response recd. from Service Centre I contacted Philips Customer Care on 20th October, 2008 & informed the entire matter, they assured us that your problem will solve within 48hours & register my complaint vide registration No. 31771 but no response recd. till 29th October, 2008. Again I reminded to Philips Customer Care (Telephone No.[protected] on 29th October, 2008 & they assured me that we directed the concerned person & your problem will solve within a day, But till today no one contacted.

So, you are requested to please look the matter & advise us regarding the above matter or replacement of faulty LCD set.

DVD philips — Digital display not working

submitted to Bharat Electronic Centre, Multi Brand System, No-3, West Perumal Maistry Street, Madurai-625001. Tele -2341535, 2345376 given on[protected]. Their W.O.No.23660No proper response for rectification and telling the philips company is not supplying parts to them Request immediate action for remedy to rectify the repair Awaiting for proper service
Thanking You.
Yours sincertely
Mohan

my TFT not working please call me my number is [protected]

Phillips — LCD TV

I had bought an LCD TV on 06/03/2009 from Meerut UP & Log an call for wall Mounting installation & Demo of the product in gorakhpur. On 09/03/2009 The engg. from Local service center & gone with the commitment that he will come later with acessories for wall mounting. after some day when i call to call center for the some other issues like remote problem & current in cable inlet & status for old call, as per the call center executive the call was closed.

again the executive log the call & assured me for the services. From the 06 march i was called more than 6 times but still i dont get any resolution from philips. Can someone help me.

Customer should get the compensation in full by cash and purchase other brand lcd tv.

do you need my help ? i m the winner of case against philips india limited at mrtp commission.
prashant sane- sandhyaa sane kushwaha.

To, 10/4/2010

Customer Care
Philips
India

Dear Sir,

We have purchased 2 LCD televisions from Vijay Sales dated 02/10/2007 for a Total Cost of Rs. 91900. One LCD is a 42 inch screen and the other is a 20 inch.

Whereas the 20 inch LCD is working fine, we have experienced a problem with the 42 inch LCD over the last 75 days which has not been redressed to our satisfaction to date.

Around the 1st February 2010 the 42 inch LCD lost the picture and went blank, even though the sound from the LCD was working fine. We got in touch with Mr. Dinesh Pol from the Philips service centre, who sent an engineer to repair it and then gave us an exhorbitant estimate of Rs. 27, 000 to complete the repairs since according to him the master circuit needed to be replaced. We then got in touch with Mr. Madaswamy, the regional manager of Philips for western India, who then reduced the amount for repairs to Rs. 15, 000. This was done on the 11/2/2010.

Then we were told that the master circuit was to come from the company and the same would be replaced and the LCD would then work fine. The master circuit was received on the 3/3/2010 (after waiting for 25 days), when the engineer came to fix it. However, with the new master circuit also the LCD did not work. Around the 9th March 2010 the LCD was collected and taken to the service center and we were promised that it would be repaired and returned in a weeks time. It is now 35 days since the LCD has been taken to the service center and 75 days since it has stopped functioning, but there is no resolution of our problem.

We have been without a TV for the last 75 days. The said LCD was purchased only 2 years back for an amount in excess of Rs. 90, 000 ( Bills have been sent to you earlier) and to have such a major problem within such a short time o[censored]sage definitely makes us doubt the quality and durability of this particular brand of Philips LCD, especially when we have other brand LCDs giving us a problem free run. It is not ethical that the company is charging us Rs. 15000 for repairs and is not being able to detect the exact problem and offering such delayed service. This clearly points to the fact that the problem with the LCD is unique and has arisen due to some faulty non durable parts at the time of manufacture.

We as a customer have been subjected to a substandard quality LCD, shoddy service and mental agony for the last 75 days. We had purchased Philips, thinking that it is a reputed brand and expected a quality and service to match the standards of other similar brands that are available in the market. However, we have been extremely disappointed with both the quality and service that we have received from the brand.

Having had to bear the brunt of this shoddy and delayed service and substandard quality, we do not feel it is ethical for the company to charge us a bill of Rs. 15, 000 for the repairs that the LCD is undergoing. On the contrary, looking at the unique nature of the fault that has arisen the company should offer a replacement for the said LCD, which within a short period of 2 years has stopped functioning.

We urge the company to immediately get in touch with us on our below mentioned numbers and redress our above problem at the company cost immediately, failing which we will be compelled to appeal to the consumer courts and make a pitch for the substandard quality and delayed service received from Philips.

Yours truly,

Malik Chamdawala

[protected]

P.S. A detailed email has been sent to the service center on 24/3/2010, no reply has been received for it todate.

I bought 32" LCD television from Hypercity Mall in Malad in Mumbai three years back with great expectations of a trouble free working for at least five years. But problem of no video signals started after two and half years. signals comes sometimes and then goes off. One month ago, the video signal stopped totally and only sound comes.I complained to Philips customer care Centre.They directed me to their authorised service provider, Micro Service.A mechanic came from Micro inspected the set and promised to get PCB to rectify the set. It is more than one month now and Micro has failed to do any meaningful service.Micro staff never provides any clear answer about when they can get the part and when the mechanic will come.
It is extremely disappointing that a reputed company like Philips has such a deplorable service provider.How is that Philips management is not monitoring the kind of services provided by Micro. I am intending to move Consumer Redressal Forum shortly as I am convinced that Micro will not be able to rectify the set now.

When I had trouble with my 32" LCD TV, it went blank in May'2010, and it going to be 2 months since I had sent it for repairs to Philips Authorised service centre M/s.Universal Cochin, I thought it is only an isolated incident. But reading all these complaints I have convinced myself that Philips is the worst company you can deal with regardig the product quality and service.
The service centre manager is blaming Phil;ips Cochin for not providing the required spare part for the last 2 months. Even I am in touch with the Philips Cochin boses for the last one month but now they had stopped taking the phone on seeing my phone number.They are not giving a clear picture of what is happening and why they are not able to provide the spare part. Almost 2 weeks before they assured me that the spare has already been despatched from Chennai by courier and it will take only 10 minutes to fix it but still the service centre is waiting for the spare part.

Joji Thomas, Cochin

CROMA-Philips LCD — Make for a make replacement

Extremely poor services. I have bought Phillips LCD which was under extended warranty (EW) and failed technically within the EW period. I lodged a complaint on 8th Jan'11 however even after 4 months there is no resolution to the issue. CROMA has offered me to pick up another product as the LCD could not be repaired and the similar models are obsolete, however, they do have only one model of the specification I have looked for and bought earlier (100Hz LCD) and they are offering me a 50 Hz and that too of a inferior brand with no choice at all. I am kind of being forced to buy the product whatever is available on the CROMA shelf rather than looking at the quality that too when they are deducting approx 4500/- as their charges (not sure what the charges are for). It's been horrendous for being CROMA customer. Post my complaint I was the one to follow up than the CROMA EW team and I had more updates than the senior managers at the EW. I was the one to provide them the latest updates which should have been the other way round. I have spent unaccounted time and money but have not received a resolution till May'11 and I am still not sure when thisw apathy is going to end and I will be able to enjoy watching TV again (here as of now LCD and money both are with CROMA EW). Warning: Avoid being CROMA customer unless it's an extreme emergency.

Philips 42 inch LCD TV — No response from the service centre for a defective TV

dear Sir/ Madam,

After repeatedly having a conversation with Philips Service Centre there has been no respite to my problem and all the team has done team does is come up with vague offers and ideas which are not acceptable to me, just to bring to your notice that i am still paying for a TV that i have not been able to watch for over a year, and this whole communication has been going back and forth like a tennis ball and I don't see any outcome. This clearly shows the commitment towards the clients and all that the company boasts of about client relations is just a farce. The people in the service centre have no respect for an individuals hard earned money. I can sadly say that this was the most disappointing and distasteful experience in my mind
and the mental stress that I have gone through.

It would be of great help if you could help me with this mess and guide me to take things forward.

Please advice


Shubham Rathore
[protected]

Dear Consumer,

We regret and apologize for the inconvenience caused to you.

We would like to inform you that, we have escalated your case to the concerned dept. for an immediate resolution to your case on high priority basis.

If the problem persist, please feel free to contact us on the below mentioned contact details.

Thanks & Regards,
Philips Consumer Care, India
[protected]
[protected]

I hve purchased a philips lcd 82 cms. From croma dated 16/7/2009 wth a 2year extended warranty. Last year thre was a problem wth the tv's voice they told me tht the mother board is not workin g properly n we hve to replace it they took the t.v n got bak in 34 days n the t.v was in a really bad state wth the scratches on it now on the same day again the voice went off suddenly n wtagain i complained n agl cmeain they hve told me tht theee is smw problem wth sme another part n they hve taken the t.v n now it hfas been 15 dayn no sign of the t.v tht wen it will cme bak n wen i cal thy say tht they willal bak but no respfopnse till dat phie. Wort service centref opf
Of philips please dnt buy any lcd frm this company it is worse company so far no replacemnt wat so ever. Worst experience wth philips

Dear sir

I have not recd any positive response from your side till date. Is it a above 100 years old MNC


With best regards,
UMESH JAIN
A-41, AKSHARDHAM, NEAR MELLANGE MALL
NH-58, Meerut - Roorkee Road
Modipuram - 250110
MEERUT (Uttar Pradesh)
Mobile : +91 [protected]
Email : [protected]@mtcpl.in, [protected]@rocketmail.com



Dear sir

Below mail self explanatory I mail first time on 21.03.12 & today is April 3, 2012 my problem not solved till date. Could you pl confirm when this problem will be sorted out. Will it be done or not.

With best regards,
UMESH JAIN
A-41, AKSHARDHAM, NEAR MELLANGE MALL
NH-58, Meerut - Roorkee Road
Modipuram - 250110
MEERUT (Uttar Pradesh)
Mobile : +91 [protected], [protected]
Email : [protected]@mtcpl.in

From: Philips Consumer Care [mailto:[protected]@philips-customercare.com]
Sent: Saturday, March 31, 2012 4:59 PM
To: [protected]@mtcpl.in
Subject: Philips feedback - CONSUMER - IN - [sender:[protected]@mtcpl.in]



Dear, Mr. Jain,

Thank you for contacting Philips consumer care,

With regards to your e-mail, we deeply regret for any inconvenience you have faced, would like to inform you that your request has been forwarded to our Branch service Head, as soon as we received the feedback we will inform you accordingly.

Kind regards,
Chandan Kumar Thakur,
Philips Customer Care (India)
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm




________________________________________
From: [protected]@philips-customercare.com [mailto:[protected]@philips-customercare.com]
Sent: Friday, March 30, 2012 12:10 PM
To: philips.[protected]@serco.com
Subject: RE: Philips feedback - CONSUMER - IN - [sender:[protected]@mtcpl.in]

Dear Mr. Thakur,

Your representative Mr. Suresh Chaurasia has visited ay my place on 28th March, 2011. He has inspected the instrument and ask that he will report to his seniors.
My grievances are as follows:-

1.The instrument serial no. mention on invoice and on instrument are different, means the instrument which has to deliver me is not the right one.
2. So many scratches are on instrument as well as on speaker also.
2. Remote in damage condition
3. User manual has not been provided.
4. Packing box was belongs to some other item.

I want the replacement of the instrument.

With best regards,
UMESH JAIN
A-41, AKSHARDHAM, NEAR MELLANGE MALL
NH-58, Meerut - Roorkee Road
Modipuram - 250110
MEERUT (Uttar Pradesh)
Mobile : +91 [protected], [protected]
Email : [protected]@mtcpl.in

From: Philips Consumer Care [mailto:[protected]@philips-customercare.com]
Sent: Tuesday, March 27, 2012 8:51 PM
To: [protected]@mtcpl.in
Subject: Philips feedback - CONSUMER - IN - [sender:[protected]@mtcpl.in]



Dear, Mr. Jain,

Thanks for contacting Philips consumer care,

With regards your email would like to inform you that regarding the same I’m sending an urgent reminder to the service center and your complaint will be done ASAP,


Kind regards,
Chandan Kumar Thakur,
Philips Customer Care (India)
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm



________________________________________
From: [protected]@philips-customercare.com [mailto:[protected]@philips-customercare.com]
Sent: Monday, March 26, 2012 3:56 PM
To: philips.[protected]@serco.com
Subject: RE: Philips feedback - CONSUMER - IN - [sender:[protected]@mtcpl.in]

Dear thakur

Your technician not contact to me till date.Please look this matter on priority basis

With best regards,
UMESH JAIN
A-41, AKSHARDHAM, NEAR MELLANGE MALL
NH-58, Meerut - Roorkee Road
Modipuram - 250110
MEERUT (Uttar Pradesh)
Mobile : +91 [protected]
Email : [protected]@mtcpl.in

From: Philips Consumer Care [mailto:[protected]@philips-customercare.com]
Sent: Friday, March 23, 2012 2:28 PM
To: [protected]@mtcpl.in
Subject: Philips feedback - CONSUMER - IN - [sender:[protected]@mtcpl.in]




Dear, Mr. JAIN,


Thanks for contacting Philips consumer care,


With regards to your e-mail, we would like to inform you that we have booked a technician to visit at your residence. He would be visiting your residence within 48 hours. For any further assistance, please do not hesitate to contact us again quoting your customer registration number: [protected]


Kind regards,
Chandan Kumar Thakur,
Philips Customer Care (India)
Contact Us #[protected]Toll Free),[protected]Standard rate apply)
Work Timings: Mon - Sat # 9am to 9pm / Sunday # 9am to 6 pm




-----Original Message-----
From: [protected]@philips-customercare.com [mailto:[protected]@philips-customercare.com]
Sent: Wednesday, March 21, 2012 4:48 PM
To: philips.[protected]@serco.com
Subject: Philips feedback - CONSUMER - IN - [sender:[protected]@mtcpl.in]

Dear customer care representative,

A customer has sent a question via the Internet with the following details:

Customer information
[protected]------
First name : UMESH
Last name : JAIN
Address : A-41, AKSHARDHAM NEAR MELLANGE MALL, MODIPURAM NEAR MELLANGE MALL, MODIPURAM
Postal Code : 250110
City : MEERUT
Country : IN
State : U.P.
E-mail : [protected]@mtcpl.in
Telephone : [protected]
Date : March 21, 2012, 11:02 am (GMT-05:00)

Additional parameter(s)
[protected]------
telephone : [protected]
telephone_alternative: [protected]
call_back_day : AnyDay
call_back_time : Afternoon
model_category : Accesories and other products
model_number : FWD18
purchase_date : 03162012
title : Mr
middle_name : KUMAR
street_number : NEAR MELLANGE MALL, MODIPURAM

Comment / Question
[protected]------
I purchased a music system model FWD18 from your Meerut Branch on 16.03.12, but I am sorry to inform you that at the time of home delivery no proper packing, deep scratched on speaker and also on remote, manual, DVD lead. Guarantee card not received till date .in this regard I call to your Meerut showroom so many times but no satisfactory answer got from your meerut branch.
Please instruct your Meerut branch to take necessary action and provide the customer service.


Privacy
[protected]------
The customer likes to receive personalized information.

Routing details
[protected]------
This message is routed to you based on these parameters:
Form used : CONSUMER
Country : IN
Language : en
Parameter 1 : -
Parameter 2 : -
Parameter 3 : -
Parameter 4 : -

[protected]------
This message was sent to you by Philips Mail Relay Server.
Please reply using the 'reply-with-history' button of your mail client, the Mail Relay Server will route your answer to the customer.

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Philips — music system switch problem

my music system switch has a small problem. service center philips audio track mr xxxx are bad speech. your system throw any where dislike words. i have no reply this service center. i can processed consumer court.plese enquire this matter so&so from bharat p sindha mo [protected] (gujarat) anand

Philips India — Worst customer service

Worst customer service. I have made complaint about picture problem on OCT-27 Three times complaint has been and still no action has been taken 1st complaint no: PCHN[protected] 2nd complaint no: PCHN[protected] 3rd complaint no: PCHN[protected]

Dear Madam/Sir,

Greetings!

I am writing to lodge a strong complaint and dissatisfaction over the
way we have been treated by Philips' authorized service center
(Ruchika Services, 1010-A, Harinagar, Ashram, New Delhi-110014). We
booked a complaint (number PDEL[protected]) with your toll free number on
January 8, 2014 about the non-functioning of our TV. Some one from the
service center inspected the TV on January 9, 2014 and took away the
chassis to center for repair.

Despite our reminders on daily basis, they have not rectified the
problem and kept the chassis with them. One day they sent back the chassis saying
that it could not be repaired. When we asked them to fix that in TV,
they refused to do so. My wife refused to sign the paper and talked to
the in-charge of the service center. He assured that the problem would be
rectified and took back the chassis. Since then they have not returned
the chassis also. Last Friday the in-charge of the service center
informed that the problem had been sorted out and he would send the
engineer next day to install the chassis in the TV. However, nobody has
come since then. They are not picking up our phone calls also.

We feel grossly harassed and cheated by the Philips authorized center.
Does Philip ensure no quality in appointing the right agencies as
service center who could extend quality services to the customers and do
not fool them. May I request you to intervene in this matter and ask
the service center to return my chassis if it cannot repair it. I am
hugely disappointed and shocked with this treatment coming from Philips
appointed service center.

May I request you to intervene and let me know if Philips can repair my
TV. If not, please do instruct the service center to return my chassis.

I look forward to hearing from you.

Thanking you,

Alok Vajpeyi