[Resolved]  Philips India Limited — Faulty Music System/Repairing Issue

Address:

North Delhi, Delhi

I bought a Philips Home Theater on 10-July-2011, Model Number HTS-5530, Serial Number 8909171.
Immediately after purchase and at the time of installation, we were informed by the technician that the system is faulty, We contacted the customer care department with the same issue and there was no resolution at all, then Mr. Vijay Tomar, who heads north delhi service centers intervened and after all of struggle with him we got the Home Theater exchanged, and were issues a new Model No HTS 5530/94 With Serial No KX1A[protected].
Now this system has again stopped working and after a series of complaint made to customer care ( Complaint Number: 938123) there has been no resolution to the same, now when we tried to contact Mr. Tomar again (whose phone is either on waiting or he did not pick phone) after trying his number for 3-4 days we were able to get our concern to him, and till now he also has not taken any action.
Plus, I think, these guys are favoring M/s Manthan Enterprises 22/8, Shakti Nagar, Opposite Block-19, North Delhi, (Near Govt. School No. 2, Near Tikona Park), New Delhi - 110007 for giving them the service center, where by I can assure that none of the staff deployed by this service center have no knowledge about this product, first time when they took our home theater for repairing, they told us that it will be repaired in two days, but it took them 3 months and by then the shape of my Home Theater was changed, and this time also, so called engineer/technician from Manthan Enterprises visited and there is no response either from Service Center OR Philips Customer Care OR Mr. Tomar.
I have been sick and tired of keeping a follow up with different authorities with no resolution at all.
COMPANY LIKE PHILIPS IS MAKING FOOL OF ITS CUSTOMER BY SHIPPING FAULTY PRODUCTS IN MARKET AND NOT EVEN TRAINING AND MONITORING SERVICE CENTERS AND THERE TECHNICIANS...........

Amit Gupta
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