[Resolved]  Philips — Repairing cost

Address:

Ernakulam, Kerala

Kolencherry
[protected]

Sir,
I bought a Philips home theater system on 18 Aug. 2010. The details are as follows:
Model no- HTS3265/98
Serial no- MF2A[protected]
Dealer- Selfridges (P) LTD, Pallimukku, MG Road, Cochin, 682 016, Ph:[protected],3255200
I got a complaint with my product and i send it to customer service center @ kochi. After checking they informed me that it was a manufacturing defect with mother board system. My warrenty period was over at that time. Then they send my product to Pune office and inform me that their is a chance for repairing because it is a manufacturing fault. No mistake is made by my hand. Service center officers at kochi also agree with that.
Today they called me and informed that it will take Rs.3500 to repair that product. While i reffered owner’s manual i saw that; their is free servicing for the products at service centers which cost above $250. Real fact is that i bought this product by taking a loan. I am still paying it’s amount each month. It is a manufacturing defect. I don’t do any thing. My product is still at Pune repairing center. I think you will repair it for a low cost..? or, did i want to take another loan to repair my product..? I am waiting for your reply..

Please contact or send me a mail to this address ‘[protected]@gmail.com’ or ‘[protected]@gmail.com’.

Your’s faithfully
Abin Saju
[protected]