[Resolved]  PNB — SFA REC

Acer — Acer laptop bad condition

Dear Sir/Madam,

This is in regards to an Acer laptop,which I unfortunately happen to possess. Some important details of the same product are furbished below.




Bill number[protected]

Merchant- Croma,Rajouri Garden

Date of purchase[protected]


Model-Acer Aspire 5745g Ci5 40cm


S/no lxptx[protected]a2500

This is to bring to your notice that I have had a pathetic experience with your product. It has not been even 3 months since I have purchased the product and the 'RAM' has already been replaced.(for obvious reasons).

To add to my agony,even after this replacement, I was told by your technician today that the entire motherboard would have to be changed.

The laptop is in such a bad condition that it simply refuses to work!

The screen goes blank, it shuts down automatically, makes weird noises,etc.

To my amazement, when i requested for a complete replacement of the product, my request was turned down with the following reply- "Our company does not believe in replacing the product, only part5 would be replaced".

This is evident that I have been given a defective product altogether.

If this is the way a multi-national brand like yours works, then I would be glad to file a law-suit in the consumer court shortly.

No matter how big your brand is, I assure you that I would do my best to tarnish your image by word of mouth.

I feel utterly disgusted even by the very name of your brand now.

This laptop happens to be the first and the last product of your brand, that my entire family or my friends would ever buy.

On top of this, it is hard to lodge a complaint for a problem in your customer care.

What a non-sense way of dealing with your customers.

I seek an appropriate solution to the above mentioned issue, failing which I would be forced to take a strong legal action against your company and its attitude towards the customers.


Regards,

Aditya Shandilya
[protected]

I have had a similar worse problem -

Purchased an Acer Aspire 5745g from Croma, T Nagar, Chennai on 16th October and on 18th October itself it refused to power on.

When I took it to the Acer Service station, they refused to consider it as within warranty service. To my utter dismay they told me that the motherboard has components which seem to be manually soldered and would not be covered by warranty. They re-directed me to the vendor (Croma in this case) for any complaints. I had to take the laptop and visit Croma again. They heard my story and initially began hinting that I might have toyed with the motherboard. I clearly explained that I am not a Laptop technician and there is no business for me to open a brand new laptop for which I had paid additional amount for extended 2 years warranty.

Croma then got into a 2 hour long disucssion with Acer and finally they asked me to send the laptop back to the same service station who this time agreed to service it. I regret buying this product which conked off on the 3rd day and to top it a service team which refused to comply with Warranty norms so early into the contract. Imagine my fate for the next 3 years.

I am waiting for the Laptop to be returned after service. They have indicated a time period of 3-4 working days for the parts to arrive from Bangalore.

I am hugely disappointed with the way Acer has handled a customer who has brought a product which is not even 3 full days old.

Prashant
[protected]