[Resolved]  PNB — Not debiting of amount which was submitted through a cheque in the m/o June 2008

Dear Sir,

I received a dividend of Rs.5010.38 in the form of check of citi bank from kotak mutual fund against my investment in the month of march 2008, which i deposited to my banker that is Punjab National Bank (PNB) at it's branch office in Punjabi Bag, New Delhi, for which i don't have any details right now, and the amount was not credited in to my account and the same check was lost by the bank officials. On inquiry, I was advised to make/ get issued a duplicate check from kotak mutual fund. At this, I got issued a duplicate check from Kotak M F after spending a sum of Rs 600/- from my pocket. This check which again was issued from citibank vide check no was 069037 dated[protected] of Rs.5010.38, which I again had deposited to Punjab National Bank at it's branch office at Pira Garhi, New Delhi on 28 July 2008 and this time again the amount, even after a lapse of 08 months, has not been credited to my account. In this regard thrice, I lodged a complaint to the customer care unit (on tel No-[protected]) of PNB vide complaint id no-PA0166 dated[protected] to shri Premnath, who was attending my call, but the matter was not resolved so again I called to the same call center and this time the attender was Ms Preeti, who again given me a new complaint id vide No-8619949 dated 23.09.2008, but this time again the amount was not credited to my A/c, so again I called up to the call center on[protected] and this call was received by Mr Sandeed who told me that this case has been closed from their end and he will not entertain further neither lodge any fresh complain in this regard and you go wherever you want to lodge complaint. In the meantime I also spoke to the Pira Gari, New Delhi branch officials as well as My parent branch officials of PNB at Station Road, Arrah, Bihar, but till date the issue has not been reconciled and since i lost the hope for any further co-operation from Punjab National bank side, I wanted to register my complain with Consumer Forum to get the issue settled as well as to compensate me adequately as i have incurred my monetary expenses as well as mental and physical agony in this regard. My PNB account No is -[protected]. My tel No is [protected].