[Resolved]  Policybazaar — Health Insurance Premium

Address:

Bangalore, Karnataka

• That I am a regular policy holder of Reliance Health General.
• That I had paid a premium of `2520 (Rupees Two Thousand Five Hundred Twenty only) for Reliance HealthWise Policy of sum assured 2 Lakhs (family floater).
• That I had given a call to Reliance Health General on Jan 4th to know the premium amount due and make the payment. They had informed me that my policy premium is due on March 2011 for which they had sent me SMS on 5th Jan stating: “Dear Customer, Your Reliance HealthWise Policy is due for Renewal in March 2011. Pls Contact your agent or nearest Reliance General Insurance Branch”.
• That I had got a call yesterday (20th Jan 2011) from Reliance General (phone line# +[protected] informing that my policy has been expired. Am I interested to renew the policy? If yes, then make a premium payment of `7581 (Rupees Seven Thousand Five Hundred Eighty One).
• When I asked for the change in my premium amount from `2520 to `7581, Mr. Sahil Gandhi told me that there has been many insurance claims and fraud cases of insurance claim because of which we have to increase the premium.
• That I am surprised and shocked of Reliance Generals communication procedure that I had never got any intimation about my policy renewal. On the other hand, when I did call them for the renewal of my policy, they misguided me by sending the SMS. Now they are calling to pay hefty premium which they had mentioned in the policy document that premium will remain constant for the same sum assured.
• That this is totally illicit for a customer to be first misguided so that the policy get expired and then insurance company collecting more money to regularize or reactivate the policy.