I m using idea postpaid connection from last one and a half year, n i am sorry to say that since then my facing problems, i did not expect this kind of experince from idea customer care, the agents working in your call center are seriously lacking on the knowledge part as well as on bhaviour part, it been long m making comlaints n every time i dont get the convincing results, i was working with Convergys when i purchased this connection, that time the sales person made me wronge commitments n just because of that i suggested that to my friends as well, we purchased 5 postpaid connection, that time the sales person told me that everymonth you will get 1000messages n you have to pay Rs 25 for that, i specially asked them what if i will exeed 1000, they told me again the same bundle will be activated n you will get another 1000 in the same month, i confrmed this with customer care as well, n the told me the same, last to last month my bill was little high as per my expections, i was busy those days so i made the payment, then after that i called CC n asked about my bill sagregation, n they told me 1580 is the no of msgs you have sent, so according to me it was 580 extra which was charged to me, i made the complaint regarding the same, n they promised me a call back from the billing, i recieved a call as well but unfortunately the lady i was speaking with was very adamant, she directly said i can only offer you a discount of Rs 50, i told her about the whole story, but very rudely she said thats the best i can offer you, let me know wheather you want that of not, that time i agreed to that.then next month i called CC n asked about a cheep plan from idea to idea, they offerd me a Rs 100 bundle n told me that your call charges will be 10p, it was quiet good so i asked them to activate that, i was on a diffrent plan of Rs 49 in which my call charger were low to 50p, i specially asked that can i use both at the same the, the guy said yes, nxt morning i confrmed the same thing once again n the other person told me the same, after one day i recieved a msg the service is not been activated pls contact CC, i called CC n asked them abt this, the agent told me that these two bundles are not compatible, then i spoke to one of TL regarding the same, the guy was helpful n told me the concept, i asked him to activate the idea to idea bundle n deactivate the Rs 50 bundle, the most unfortunate thing is that the TL also did not informed me about the seviceplan that, he didnt tell me that you will only get 1000 mins @ 10p, thrice i tried to confirm from the agents that is there any upper limit of mins in this bundle n every agent told me that u can use till the time u want, n u will be cahrged @10p only, i started using my ph accordingly, when the bill was generated i was shocked because it was very high from my expectations, i called CC n the the lady told me that u can only use 1000 mins in this bundle @ 10p, after that Its 99p per minute, then i visited the NH1 showroom in fariadabad because it was height this time, i told them abt this they said as if now we cant make the comlaint against CC, we can anly generate a normal complaint n promise you a call back, i recived a call back from billing n spoke to prerna, she even did not listen to me properly n asked now what do want, i said i want you to get my bill correct n charge me as per the comitment, very rudely she said no to it n one more time it was a bitter experince from idea CC, i want you to listen to all the call made by me n do the needful, becuse this time its height n i dont want to pay for anyone elses mistake.please workout on the Process trainning as well teach them about the call control so that the can give out the correct information in a nice way,
thanking you,
regards n blessings
deepak
[protected]
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thanking you,
regards n blessings
deepak
[protected]
i recieved a call after marking this mail to ccare.[protected]@idea.adityabirla.com n spoke to one of the agent she offred me a discount of Rs200 which is not worth.i been to the NIT outlet regarding the same n the said we cant do anything about this..all this shows the way company works...n sorry to say i find it a very poor n weak infrastructure and its a big question on the management of the company...know i dont know how to get this resolved...need help...hope i will get the results
regards