Prestige — Poor services

Address:

Bangalore, Karnataka

Hi,

What I am feeling now, is I made the bad decision to buy from from prestige. Poor quality product along woth poorest services.

First of all, customer care no. written on warrenty card doesnt work.

I got it Customer care no. from searching from internet, no pickup calls. After dialing lots of time on different time, able to reach to someone.

No complaint logging mechanism, instead new no. given to us to contact service engineering directly in my case it was Murli and he never pickup calls.

I also tried reaching out National service manager, I got it from Prestige site, no one picks up this no. too.

Service enginner doesnt not understand the problem but try to solve and if happens again bring product back will fix.

Pathetic, very pathetic.

I brought induction stove along with utensils, and only from SMART kithecn outlet, thining I'll get quality product and in case of some issue we can get better service.

My two utencils TAWA and pan got the issue. Tawa got bent and pan's coating went off, even by finger you can remove them.

I took it to the Smart kithecn outlet in JP nagar 7th block to get it replace. But he took 3 days to give me pan but not the Tawa.
Also pan was not repleced, he given me other pan with re-coating. He told me thats what they used to do. Tawa will be cheked by engineering and he'll decide otherwise you take it to head office.

I called customer care for assistance, first of all no. does not work, found another no. from internet, got picked up after trying couple of time.

She told me to take the Tawa to service center in Kormangla. they'll fix or replace.

Service center was in inner area and hard to located.

This not ends here, when I reach there enginner say they cant replace but head office needs to replace as Tawa has developed the bend.
Service cant fix, I asked to to talk to head office as they only told to visit service center.
They called head office and tried to fix the Tawa by hammering to flat it and given it back to me and told if it does solve this issue then take it to head office.

In very IInd day Tawa has developed bend again.

I took to head office and they tried to fix it instead of replacing and told us to bring Induction as if next time it happens.

I dont understand what is going on.

How many times I have to come to different places to get it fixed better to through them on the street.

Regards
Jitender
Cell #[protected]