[Resolved] TTK Prestige — Product damaged within 09 days of receipt
I have purchased one Prestige Induction Cook Top Model Atlas 3.0 from Flipkart and the item delivered on 07/09/21. On 16/09/21 i.e. after two days of ending the return policy the item stopped working and whenever plugging electricity automatically tripped off.
Immediately I lodged a complaint to Prestige customer care and next day my complaint was attended one Mr. Mahesh, Prestige service center personnel, and took the damaged parts and told me to wait 02 days for repair of the items.
On 21/09/21 I contacted prestige customer care and they gave the phone number of service center and asked me to contact service center for the exact position of my complaint. I contacted the service center number [protected] and he told me that the work is completed and will deliver the same in the evening. As the service person is not came to my house in the evening I tried to contact the service center but he stopped picking my phone calls and on 22/09/21 again I tried and he picked my call and assured me any how the item will be delivered in the evening. Evening the same things in the previous day has happened and I contacted Prestige customer care and they are not helpful to give any clear answer and asked me to wait 25/09/21. I asked them if the item is repaired then why they asking me to wait?
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Sep 25, 2021Complaint marked as Resolved
After complaining to Indian consumer forum I got the item repaired. Even though I am not satisfied as they are not ready to replace but only repaired the parts. Any how I am satisfied with the efforts of Consumer forum and please treat this complaint as solved.
TTK Prestige customer support has been notified about the posted complaint.
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