[Resolved]  Prestige Smart Kitchen And DTDC — CHEATED BY PRESTIGE SMART KITCHEN AND THEIR LOGISTIC PARTNER DTDC

Address:

Thane, Maharashtra

BELOW MAIL TO PRESTIGE IS SELF EXPLANATORY. SO JUSTICE YET ???


From: SAURABH DIGHE <dighe.[protected]@googlemail.com>
Date: Mon, Jun 18, 2012 at 10:15 AM
To: [protected]@ttkprestige.com
Cc: [protected]@dtdc.com, css.[protected]@dtdc.com, [protected]@vsnl.com



Hello Prestige,

Recently I did some online shopping from prestige as given in below details. I am surprised when I saw the final prestige invoice received and the Octroi receipt given by DTDC.

The package was delivered at my home when I was not at home and collected by ladies at home.

Below are the errors in the transaction

The invoice number for the items delivered are 004532 and 004533 and total value of invoice is 7645 (see attachment 'prestigeinvoice1' and 'prestigeinvoice2') whereas the octroi charged to me is on a amount of 10645 (see attachment 'octroireceipt').
In simple words, I have been charged with additonal octroi on amount of 3000 i.e. INR 120.

I demand the refund of this additonal octroi immediately from prestige as the responsibility of delivering the goods at my house is with prestige.

Saurabh
Mobile : [protected]
Location : Kalyan, Maharashtra, India

[protected]
From: Customer Service PSK website <[protected]@ttkprestige.com>
Date: Mon, Jun 18, 2012 at 12:42 PM
To: SAURABH DIGHE <dighe.[protected]@googlemail.com>


Dear sir,

We have forwarded your mail to the concern person. We'll update you on this regards soon.

Thanks & Regards,

Customer Service Team
Prestige Smart Kitchen
www.prestigesmartkitchen.com

[protected]
From: SAURABH DIGHE <dighe.[protected]@gmail.com>
Date: Tue, Jun 26, 2012 at 9:59 AM
To: Customer Service PSK website <[protected]@ttkprestige.com>
Cc: SAURABH DIGHE <dighe.[protected]@googlemail.com>


when do you plan to address below issue ???????????