[Resolved]  Professional Couriers — Bad service and experience from Professional Couriers Karamana Trivandrum

Address:

Thiruvananthapuram, Kerala

Hi All,

I am writing this with utmost disappointment from service rendered by Professional Couriers.

There was a courier bound for me send from Kairali Ford, Eanchakkal, Trivandrum. The courier contained important documents regarding insurance of my car. The Kairali Ford depatched the courier on 30th April 2012. Till today it has not been delivered to my address (more surprising given the fact that my address is less than 10 kms from the despatch address).

When I checked with Kairali Ford today they told me that it was despatched on 30th April itself. They also gave the POD number of shipment (989610). They also requested me to approach the Professional Courier office at Karamana, Trivandrum.

I went to the Professional Courier office 30 minutes back. I asked them why the shipment was not delivered to my address even after 7 days. They gave an excuse that there was a harthal one day. I was surprised even if we consider one day delay the shipment was not delivered. Then the Professional courier agent raised his voice, pointed his finger to me and told me that "Professional Courier dont have home delivery. I had told me once that the shipment will not be delivered and it is upto the addressee to collect it from the office". There was a similar incident happened couple of months back. I was expecting important documents from Anna University. The same thing happened and they did not care to deliver the shipment to me. I informed the Anna University about this and only after they talking to courier agents they delivered it to my house.

Before the first incident I used to get Professional couriers regularly at my home. Since then no one from Professional Couriers have come to my house. I clearly suspect Professional Courier, Karamana, Trivandrum clearly not delivering the shipment which are bound to me.

The Professional Couriers are angry with me for chasing them to deliver the shipment at my home. Hence they are not delivering the shipment bound to me.

I would like to take this to your consideration and expecting a quick and prompt follow up with the Professional Courier Agent Karamana to deliver the current shipment. Care must also be taken to deliver the shipment promptly to my address.


Below is my Address:
Raveendran K
Sankara Nivas,
HSRA: B-8,
Karamana,
Kalady,
Trivandrum
Pin Code: 695002
Mobile: [protected]