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[Resolved]  Professional Couriers — Delay in Delivery-poor response from customer complaint cell

We booked a consignment through Professional Couriers to Banglore on 28th of Feb, which was supposed to be delivered at Banglore on 29th of Feb. But it was deliered on 4th March only. When any clarification/query made with the customer care representative at the complaint cell at cochin-it was a very bad response from your end-they are not ready to respond to the queries-and not even in a helping mind-which caused a very much mental pain-causing not to operate wiht professional courier at all!
Complaint marked as Resolved Aug 13, 2020
Complaint comments  60 Comments     Updated: ShareTweet

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Never to deal with professional courer by mistake.

We sent one cover to nashik on 01/07/13 today 10th of july and still my party received the same. When we made complaint with their customer care center (Ms. Kavita n rupali tel.[protected] they always say will call you within 1 hr. But never they turn. Since last 2 days we spoke with lots of people in professional but notbody is helping us. Evern i spoke with mr. Vijay at nashik he also comments the same... Like i am travelling, i am in nashik, office closed etc.

Hope mr. Chako (Owner) will take some serious steps for this type o[censored]nprofessional attutude with customer. Rgds : mathew - [protected]
Hi Team,

I have sent one document Courier to HSBC Mumbai throu your counter part at Opp. to Indian Oil Petrol Pump, Madhapur, Hyderabad.I have handed over to Professuional couriers on 26th May and informed them that I have this courier should be delivered to the destination by 27th May. But even on 27th May when I went throu the website for tracking, it was showing that the AIRWAY Bill no. is not updated.

Kindly let me know the status of this shipment.
regards,

Ankit Goel
+91 [protected]
1. A COLLEGE FEES DD TO NTTF COURIERED TO BANGALORE FROM HOSUR TOOK 3 DAYS TO REACH.

2. A CONSIGNMENT FROM CHENNAI TO REACH US TOOK 5 DAYS.

3. YESTERDAY A CONSIGNMENT SENT TO CHENNAI STILL NOT REACHED.

WHAT IS THE MANAGEMENT DOING? NO ONE BOTHERS TO TAKE THE RESPONSIBILITY.
THe Service is Really Horrible, i several times have faced the problem, and i dont recommend the Proffesional Couriers to any one unless they want to loss their Imporatant Documents and want to really get their Patients Tested. Even the People at the Customer Care are providing poor Service and the Service Boy even is so Adament and have Lot of Ego and Attitude, the most funniest thing is, if the customer calls second time from the same number, the Customer Care people will never pick the call.
Such Services need really to be closed. Simply we are paying for the Urgency and running arround to get the things. and not only wasting our time, money and Energy but even the peace of mind by talking to Such People. They Never dilever the couriers before 7 days. I guess its better to use the normal post instead of this so called professionals.
Please do something to teach these people a lesson, until n unless we do it, they will never improve in their job.
I book a letter from chennai to be Delivered in Neyveli. when I asked about the Acknowledgment they are not able to give it but they are telling to come for next days. This went for the a week.
Still I did'nt receive the Acknowledgment. The response is very very bad. This is done in chennai chrompet office.

Professional Courier — bad response

bad responce and not deliver product on time. so i request to pls send my product on in place
THe Service is Really Horrible, i several times have faced the problem, and i dont recommend the Proffesional Couriers to any one unless they want to loss their Imporatant Documents and want to really get their Patients Tested. Even the People at the Customer Care are providing poor Service and the Service Boy even is so Adament and have Lot of Ego and Attitude, the most funniest thing is, if the customer calls second time from the same number, the Customer Care people will never pick the call.
Such Services need really to be closed. Simply we are paying for the Urgency and running arround to get the things. and not only wasting our time, money and Energy but even the peace of mind by talking to Such People. They Never dilever the couriers before 7 days. I guess its better to use the normal post instead of this so called professionals.
Please do something to teach these people a lesson, until n unless we do it, they will never improve in their job.
If this senario continues, i am sure you need to change your name from PROFESSIONAL COURERS to UN PROFESSIONAL COURIERS shortly.

The response is so bad from the representative of your company that we are seriously thinking of discontinuing association with you.
We are in the service industry like you and we need to cater to the needs of our customers and this poor response from your end really makes us worried and we fear that we will be loosing the credibility in the market just because of your poor service and non delivery of documents & parcels in time .

Awaiting your immediate action in this regard unlike your bottom line team who are least bothered.

Regards,
Arun Kumar
Manager Accounts
Acumen
At Asansol a packet has been booked on or arround 28.04.09 for Barh/Patna/Bihar.But till today(i.e 20.05.09) it has not been reached at destination.
Plesae check

Debarshi Kumar Basu
[protected] Dt.15/6/09 an important document sent but till now it is not delivered. Pls. confirm us.

clariant company — pf amount not recived

DEAR SIR,
I AM SAMEER KRUSHNA KHAMBE. MY EMP NO:276940, MY PF NO:KN/35224/225897
MY A/C NO: 6631 OF THE THANE DISTRICT CO-OP BANK LTD PLS SEND MY PF ON
MY A/C.
FOR ANY QUERIES FEEL FREE TO CONTACT ME ON MY NUMBER:[protected]
Professional couriers are ... and useless guys... they have screwed up the courier which I have sent
Hi,

We aren't able to reach the Professsional couier Anna Nagar, always the Phone numbers are busy or ringing,

Please take up this Issue & do the needful.Awaiting for your response.

Professional Courier — lost document sent by courier

I sent one document through Professional courier and lost it.They dont have any detail about it .And telling that I am allowed to go to court but they cant do anything.
It is better to send courier by local small couriers.They are more efficient then PROFESSIONAL COURIER.And they will talk to you better then them.
I lost my courier, they dont have any detail about it, that cost me more then 3000 rupees and I got answer from the Professional courier person that I am allowed to go to court, but they cant do anything.
Worst service I seen ever.
My important document was destroyed by the girls of professional courier on 8th Jan 2010 because I talked to them in a commanding manner. Professional couriers are run most unprofessionally. They never read or reply to mails.

3 packets — delay in delivery of materials

I sent my materials on 5th June from Lucknow to Bhubaneswar.Yet the materials have not been delivered .Pls look into the matter.
I suppose to receive the parcel on 26.05.2011 from Mumbai and in online tracking service shows that the parcel in trichy-pc3 office. My Professional courier booking number is KUR[protected]. I have enquired Trichy office thriugh phone and my complaint number given in trichy office is 9640.

we need to cater to the needs of our customers and this poor response from your end really makes us worried and we fear that we will be loosing the credibility just because of your poor service and non delivery of documents & parcels in time .
HI,

A parcel that has been booked on 22/07/2011 at Chengalpattu has not been delivered till 25/07/2011. We dont get a proper response from these guys. The booking no is CGL1616599, still its in the transit. Hope postal service is far better.

kaleeswaran.

Professional Courier — inordinate delay in delivery of consignment

I had a consignment booked from Chennai to Hyderabad on 24 Sep 2011 by Professional courier (so Called) today it is the 5 th day and still there is no sign of the parcel. Nor are these jokers in Hyderabad attending to the calls. They are the most irresponsible and unreliable service
hi

this is naveen from mysore bannimantap
hear is a professional courier out let in near RMC ( mysore ), , they are not giving delivery
our valuable couriers on time, , so pls let me know how to solve this problem other Wise really i will go to
consumers court

professional courier jamnagar — very bad courier service

My docket no. 3154878 named nishant shah. My doc. not delivered since four days from rajkot. I hassitate about this courier.

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    The Professional Couriers Phone
    +91 93 1361 1083
    +91 22 2781 3309
    The Professional Couriers Address
    No.1203/A, Bhumiraj Costarica, Plot No. 1 & 2, Sector 18, Sanpada, Navi Mumbai, Maharashtra, India - 400705