[Resolved]  Provogue — exchange of goods in place of bad PRODUCTS

DEAR SIR/MAM

I'VE PURCHASED SOME T-SHIRTS ON 26 TH JULY 2009 FROM PROVOGUE STUDIO-MALL ROAD, NORTHERN REFRIGERATION ( FRANCHISES), 17/11, THE MALL , MALL ROAD KANPUR PH[protected] WITH EXCHANG GUARANTEE ( FOR SIX MONTH)OF GOODS IF THERE WILL BE ANY FAULT.

AFTER 03 WEEKS WHEN I'VE WASHED THE T- SHIRTS ONE GONE OUT OF FITIN AND OTHER ONE GOT COLOUR FADING PROBLEM ( COLOR WAS COMING OUT WHILE IN ONE WASH) SO I COMPLAIN TO ABOVE FRANCHSES FOR THE PROBLEM SO THE HAVE TKEN BACK BOTH T-SHIRTS TO FORWARD MY COMPLAIN TO THE COMPANY.

AFTER TWO WEEKS I GOT A CALL FROM FRANCHISES THAT MY OWNER HAS DENIED FOR ANY EXCHANGE.

MY ISSUE IS THAT WITHOUT FORWARDING MY COMPLAIN TO THE COMPANY HOW CAN A FRANCHISES OWNER DENIED FOR EXCHANGE WITHIN IN EXCHANGE GURANTEE.


PLEASE LOOK INTO THE ISSUE AND SORT OUT MY PROBLEM.



MANY THKS
ADNAN KHAN