Provogue — No response for the previous complaint

Address:

Maharashtra

I had submitted a complaint regarding toned jeans. In resposne to which I got a call from Provogue and was asked to leave the jeans at any nearest Provogue store. I gave it on 27th Jan at Nirmal Lifestyle (Mulund west) outlet and also received an acknowledgement for the same. But since then I havent heard from them. Its been a month now. Is this the kind of customer service we expect from a brand like Provogue?