Race Car Helpline — Unprofessional service

Address:

East Delhi, Delhi

I am an existing subscriber of Race Cars Helpline membership. At the time of subscription, they commit that on receipt of a complaint their recovery van would reach the destination within 30 minutes. However, my experience so far with them have always been very bitter.

Firstly, once they receive a call, they will promise you that their mechanic would reach within 15-20 minutes. After 20 -25 minutes you will still be wondering when their mechanic would reach your place. Once you make a reminder call, you will be surprised to hear the same assurance that the mechanic would reach the destination within 15-20 minutes. This assurance will be given every time whenever you call up subsequently to check the status of your complaint because, the call center is clueless of their recovery van and until or until they are sure that they would be in a position to send a recovery van to your destination, they would continue to give the same assurance. Finally, you will discover that a recovery van would arrive at the destination after 1 1/2 hrs or 2 hours of your sweating on the road.

The very reason for the delay is because their mechanics after attending a regular complaint, would attend some other complaints on the roadside without the knowledge of the call center. This would fetch them additional income at the cost of the members who would be standing by the roadside waiting for help after lodging complaint.

It is truly astonishing that the race car management is so careless and make mockery of the so called "On road assistance" - of course it is true that the subscriber is made to stand ON THE ROAD FOR ASSISTANCE" after receiving all false assurance.










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