Race Car Helpline Complaints & Reviews

I have taken annual membership for my car vide payment id no.[protected] on 8th july 2018. Inspite of my repeated reminders and calls at your customer care i have not received any card or document till date. All your executives are just making fool o[censored]s by saying your payment has been received and your card will be dispatched very soon. Useless fellows. I think i should send a legal notice to your lazy company as if they need to collect money...

My i'd no is 30517.. I called for towing my car from home to service centre even ready to pay charges according to their policy. Their mechanic called and denied upfrontly.. I again called executive said they will send the crane next morning as there is no entry for towing cranes at day time... I called them at 8 in the morning executive said he will call me back.. It repeated 3 times... At last they even stop receiving or cut down my calls......

We had a car breakdown in gurgaon. We called them and asked for there sevice but there executive refused to provide it giving an illogical reason. Wecrequested them so much but they were so arrogant and later on they hung up there phone so that we could not reach them. Highly disappointed. They just make money by fake commitments . They actually provide no service....

Sir actually I m the customer of race car helpline my I'd number is 19095 I hv complained in the morning regarding my car at 9 o'clock, their executive said that within 1/2 an hours u will gets the service but after one hours again I make a call to him nd the result was zero and again time put in front of me 1 hrs bur still I didn't gets any call from that side event hen there executive are treating like a cheap language. That s why I hv...

Shocking, horrifying and unreasonable response of RACE CAR HELPLINE on 10.04.2015 I m a senior citizen customer of RACE car help line and my membership no is PC4189. On 10.04.2015, I was driving my I10 car with my three family members, (including two female members). At around 17.15 hours, in DWARKA, my car developed a problem and it was not able to move further. Then I rang up Race helpline 48885888 and requested to depute...

I Have policies of my Three vehicles from Race. When I needed service for my Bullet I was denied saying that you have not mechanic for Bullet. Now again I complaint on 15 Feb 2015 at about 4.00 pm that my vehicle got punctured and its tyre is to replace with stepony. I was told that you do not have mechanic and it is not possible to send any one only tomorrow i.e. on 16 Feb 2015 morning someone will come. Again on 16 Feb 2015 at about 11.00...

I had a tyre puncture and had to change the tyre with the stepny, called the car helpline on 27th dec 2014 saturday at 10.22 a.m. I was told that the mechanic would reach in 30 minutes . Kept on calling them but in vain. To my surprise Mr Rahul the customer care person told me that he cannot be sure when the mechanic would reach me as it all depends on the road conditions and it may take hrs . No manager is available, he cannot share...

This is such a poor helpline car service...least bothered about their customer requests. They seem to be fake as no one from their end has ever attended to my help at the time of car break down. Simply money making business, I do not recommend anyone for this helpline....

My customer card no. of RACE car helpline is CC 014588.I had called the RACE car helpline on 11.8.14 at 7PM having complaint number 9212 to repair my cars tyre puncture. I was assured that mechanic will reach within 30-40 mins. But the mechanic never came and no one picked up my phone for next 1 hours. So I had to eventually take a taxi to go to the party and return back home. My car had to stand on road for full night which was very dangerous...

Today i.e. on 13.8.2014, I called the Race Car Helpline at 8.15 PM for replacing the punctured tyre of my car at Timar Pur, Delhi-54. I was told by the Race executive that it would take one hour to attend to my complaint as the Service Van has broken down. He told me that another mechanic would come from Peera Garhi to fix the tyre. When nobody came after one hour, I called the Help line again at 9.30 P.M. The executive told me that the Service...

Today my car tyre was brust and i called customer care number[protected] at 9:15 a.m. and Mr. Umesh picked the call and registered the complain and told me that u get the service within 30 min. and now 4 hours complete i could not get service. What the worst service i never see before. My customer card number - CC - 017154. Pleae help me out. Mob- [protected] and [protected]...

Dear Sir/ Madam, I have taken 2 memberships (No. CC- 015946 and No. CC-015947), one for my car and another one for my bike. Today, my bike developed a puncture while on road nearby my home and i called RACE Helpline at the provided helpline no.[protected] at 6:00 PM to fix the puncture. To my surprise, the helpdesk executive told me that i will have to pay a hefty sum of Rs. 100/- for the puncture fixation. I was completely shocked as i...

Dear All This is just to inform you that I retreat my decision by becoming a member of RACE car breakdown service. The service is completely useless, they are cheating their customers by giving false commitments. The people out there are very useless and rude, never I my life will recommend anyone to take their service. I have filed a complaint at 11 am that my car is having starting problem and till 4 pm no one came to assist me,...

Dear Sir/Madam


Myself Abhishek Kumar had subscribed to the RACE car
helpline on[protected] from prompt auto service pvt ltd Membership No ;is CC-004581
and complaint no 24043 my car No is DL13CA5860 i
had I had a miserable experience with RACE car helpline today,
there was some problem in my central locking system and I requested to replace
the Stepney of one wheel too. my car was...

Getting membership of Race Car Helpline is my WORST EXPERIENCE of life. Since getting its membership I have tried on 5 five different occasions to get help to change tyre as got a tyre punctured but despite my repeated requests could not get help even after more than 3 hours. This is absolutely a worst car helpline which is not serious to deliver good service. Even today I am waiting till last 3 hours to get help from RACE but no help has...

Dear Sir, This is regarding the harassment faced by undersigned on 24th Sept'13. I would like to inform that I called up the customer care and requested to replace the stepney in my car "I 10 Car - DL10CD1089" which was parked in my office at Okhla Phase 1, New Delhi. I ranged up around 9.20 am apprx and was informed to reach the helpline within half an hour. After giving reminder, it reached around 12.00 pm after two and...

I had called the Race car helpline at 6:45 a.m. to repair my punctured tyre. They said the mechanic would be reaching within 40 minutes. As the mechanic did not reach, I called them to check the status. I called them a couple of times and each time they would say "they are checking and would confirm how much time the mechanic will take". Till 8:20 a.m.,(1 and half hour after complaint was registered), NO mechanic came to repair...

these guys will run after u for taking there membership & will contact u 3 months before to renew the membership...
but when the time comes to provide the service , they simply dont pick up our call...half of there numbers remain switched off nd half of the r not picked up...& the person stays on road nd wait for them...they r terrible ,,,NEver go for it......

My car doesn't starts. I tried to call them on [protected], [protected] from last four days (i.e.[protected] to[protected] but they are not responding to me. Always busy line & mobile numbers are switchs off. What should I do. Please help me out from this problem. I take this car help line from[protected].

Vimmi Kaur
[protected] / [protected]...

Today ,it is 2nd October, 2011. Race car helpline is the worst helpline I have seen and also from the comments given by others. My membership no. is DEL[protected] taken by me on 15/02/2011 by paying a cheque of Rs. 460/- valid for 15 months till 14/05/2011. Today at around 6:45 p.m. my car had the starting problem and I tried RACE CAR HELPLINE nos. 40007000, [protected] as well as [protected]. On the first two nos. bell was going on but...

I had a miserable experience with RACE car helpline yesterday when I had a breakdown in my Car on NH 8. I am covered under the RACE membership in 399 Rs but when I called up the company for on road assistance I found that there was no one to answer the call on[protected]. They promise this service as a Car Ambulance and when its required is all a white lie. I had to spen more than 3-4 hrs on the road missing all my commitments of the evening....

I am Trying To call Race car helpline from last 4hrs coz my car was broke down, but no body received my calls and Iam stuck at that place where Iam not getting any help from any source. It was really Pathetic Experience with race car helpline. Below are the phone no of Race car helpline whom i was trying[protected],[protected], [protected], [protected], [protected]. If their is anything wrong happened to anybody who are responsible. They...

I had subscribed to the RACE car helpline on 04/07/2006. After which i have been regularly paying the annual renewal amount to them. Last year RACE company had sent their Franchise sales agent named NAGMANI; to my residence on 16 February 2010 for the renewal again. The amount of Rs 330/- was paid to the person for Renewal, which was valid for 15 months, i.e from 05 april 2010 to 04 July 2011. The Sales agent gave a receipt for the same.br...

I have been a member of Race Car Helpline since last 5 years now. I had never imagined the type of service I would get after being their customer for so long. On 18/03/2011 at 03:30 AM, my car broke down on MG road when I was coming back from my office. I tried to call Race Car Helpline on diffrent numbers they have provided to us but with no response from their side. All the numbers were kept on busy for almost 3 hours. I tried continuously...

I am a RACE CAR membership from last 3 years. I occassionally used their service in last 3 years. Yesterday my car broke down and I logged a call to RACE at around 08:30 PM then told me that service van will come in around 40 min. But after 1 hr when I called them again they told me that the van should reach any time to me, but even after 30 min the van has not reached. Then I again tried calling them around 10 PM and then nobody was picking...

Dear Sir/Madam,

I am a Race costumer since it launched. There are lots of problems that one face when it comes to using the service.

1. No one picks up the phone.
2. Race changes its phone numbers without any intimation to the consumers.
3. The wait time is more than 1 hour for the service van to come.
4. The staff is very very rude.

And now I have discovered...

[protected]. 6:15PM Naraina Flyover New Delhi.

When it needed the most these buggers didn't turn up. Yesterday my tyre got punctured at Naraina Flyover at peakhours around 6:15 PM. Moreover my jack was not with me at that time. Ive tried to call them for about 1 hours standing on the flyover helpless. No one picked any of the four numbers given by them.
For the past 3 years I was paying 399/- but it was useless.br...

I am an existing subscriber of Race Cars Helpline membership. At the time of subscription, they commit that on receipt of a complaint their recovery van would reach the destination within 30 minutes. However, my experience so far with them have always been very bitter.

Firstly, once they receive a call, they will promise you that their mechanic would reach within 15-20 minutes. After 20 -25 minutes you will still be wondering...

I have been trying to get Race guys to attend my complaint for past 4 hrs. I have a membership for with them and they make one or the other excuse. When I called the 10th time they started abusing and disconnecting the call. my no is [protected]...

I had a miserable experience with RACE car helpline yesterday when I had a breakdown in my Car on NH 8. I am covered under the RACE membership in 399 Rs but when I called up the company for on road assistance I found that the numbers are on voice mail with a message that Its a Vishkarma holiday and there is no service available. They promise this service as a Car Ambulance and when its required they are enjoying holiday putting all the phones...