Dear Sir/Madam
Myself Abhishek Kumar had subscribed to the RACE car
helpline on[protected] from prompt auto service pvt ltd Membership No ;is CC-004581
and complaint no 24043 my car No is DL13CA5860 i
had I had a miserable experience with RACE car helpline today,
there was some problem in my central locking system and I requested to replace
the Stepney of one wheel too. my car was not going to open and i was stuck on
the road side near to one of my relative
house. I call to your customer care centre to lodge my complaint related to my
central locking as well replacement of Stepney,
when i call them and ask to send someone
to resolve this issue they said my first complaint for central locking does not come under our service, on the other side they said you
can only lodge one complaint at one time so it is not possible to replace Stepney at this same time and we would not forward
any technician at your location, they also threat me if i will
argue to them they will discontinue my
membership so it is threat from your customer
care supervisor Mr. Sanju Kumar and one other CSA Mr. Rahul I have all the
recorded evidence to show this. So please
let me know what is this type of service you guys are going to provide it is
all fake commitments at the time of registration, and it is very strange that
one can lodge his or her one complaint at a time. Can you please make us clear
all your commitments.
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