| Address: | South Delhi, Delhi |
I have been a member of Race Car Helpline since last 5 years now. I had never imagined the type of service I would get after being their customer for so long. On 18/03/2011 at 03:30 AM, my car broke down on MG road when I was coming back from my office. I tried to call Race Car Helpline on diffrent numbers they have provided to us but with no response from their side. All the numbers were kept on busy for almost 3 hours. I tried continuously for 3 hours and then finally some one picked up the phone.
I thought that now atleast I would get some assistance and would be able to reach home. However, on the contrary the guy told me that the fault my vehicle had was not repairable on the site and the vehicle had to be towed. I requested him to send a vehicle so that my car could be taken to the nearest service centre.
However, initially he refused to provide any help. Then after a lot of insisting and persuation he said that the towing vehicle can only be given for 5 kms. I asked him about the charge for beyond 5 kms. He advised me Rs. 50/km. Where as their website shows the below mentioned information:
Free towing service is only provided upto 5 kms or to the nearest service station beyond which extra charges will be charged per km 10 destination point on case-to-caesbasis @ Rs.20/- Per K. m.
Finally at the end he gave me a number of some towing services and said that they would charge me the actual cost.
After spending my good 5 hours on the road and Rs. 1250/ for getting my vehicle towed for just 5-7kms I reached home.
I really felt cheated by this stupid company, who promises big but delivers nothing.
There was no response to my calls for almost 3 hours and I did not get any service as promised by them.
As a customer I would like to request, to take these complaints seriously and take some legal action against these kind of companies which eat up the customers money and do not give any service.
Regards,
Vishal Was this information helpful? | 
RACE CAR HELPLINE — no help provided
I am paying Race car helpline membership fee atleast for last 3 years but they don't attend the complaints on time. On[protected] my car tyre got punctured and i call the race helpline for help. After waiting for more than 1:30 hours and 3 calls in between I got no help. If i have to spend money on roadside help then why we are paying for car helpline.I don't know when they can provide timely services because in a similar situation aroung 2 years back help came after 1 hour.