[Resolved]  Railway Ticket — Fake ticket through IRCTC

Address:

West Medinipur, West Bengal

I booked a railway ticket (PNR No. [protected]) to travel from Kharagpur to Puri through IRCTC website. The ticket was confirmed for five passengers. However, on the date of journey, I came to know that this is a fake ticket. As informed by the Kharagpur station manager, this train is not coming to Kharagpur for last 4 or 5 months approx. It was quite surprising that ticket booked online through IRCTC website is fake!!

So I could not travel with this ticket. I contacted IRCTC, I request you to refund the total fare of this ticket (Rs. 2931/-). I also requested to update the IRCTC website so that this kind o[censored]nwanted situation will not be faced by any other passenger.

After few days, I got a response from IRCTC that they are "glad" to inform that an amount of Rs. 1465.00/- has been credited. It is quite surprising that only Rs. 1465.00/- is refunded. Total ticket cost was Rs. 2951/-.

The train does not come to Kharagpur (for last four/five months approx) and still the ticket was issued (booking was done approx. one and half month before). Thus, even though it was an ongoing fact that the train does not come to Kharagpur, the ticket was issued. This is ridiculous. Instead of penalizing/correcting/apologizing for the harassment of passenger, IRCTC is refunding half the cost of ticket!! Through this Indian consumer forum, I want to know the reason for not refunding full amount?

Regards,
Rajib