[Resolved]  Railways — Dadagiri/Gundagardi in Bihar Sampark Kranti Train

Hon’ble Ms Mamata Banerjee,
Railway Minister
New Delhi

Subject: Dadagiri/Gundagardi, misbehavior and threatening by Running Staffs - Mr Mohan Prasad (CTI) and a TTE (without name plate) in Bihar Sampark Kranti Train

With due respect we would like to bring to your notice that we were traveling by Train No. 2565 (Bihar Sampark Kranti) dated[protected] Chhapara to New Delhi as per the below tickets detail: -
1. Self and Wife: PNR No. –[protected] Coach No. S3 Berth No. 49-50 (as per chart 55 and 56) Ticket No. 98303127
2. Daughter: PNR No. –[protected] Coach No. S3 Berth No. 38 (as per chart 42) Ticket No. 98303133
Above tickets were bought at Railway Reservation Counter, Sarojini Nagar, New Delhi

Madam, when we reached Goarkhpur station, a TTE (without name plate) came with a passenger (without reserve ticket) and told him that this is the seat, which I allotted to you, which was reserved for my daughter (PNR No.[protected]. When I presented my daughter’s ticket to TTE to claim the reservation, he refused it saying, “This is not the valid ticket, railway had issued it by mistake. It has been cancelled now by railway because as per rule separate ticket cannot be issued to a minor female child even she is traveling with parents. So you cannot use this berth. Do not argue with me otherwise I’ll issue you a penalty challan and you have to pay it.”

When we refused to vacate the seat/berth, the TTE started shouting / abusing and threatening to us. Other passengers, who were traveling in the same compartment also protested but the TTE refused to listen anything and finally that seat/berth had been given to new passenger by force. Later the new passenger confessed that he paid Rs 500/- as bribe for this berth/seat to TTE.

Later, I informed about this matter to Shri Mohan Prasad (CTI) and requested him to provide me the Complaint Book so that I can register the complaint. But he refused to give us the complaint book and told me keep quite now. When I repeated the request, he threatened me and said “If you will again ask for complaint book, I will throw you out of the running train.” Further added, “If you want to make complaint, go to Delhi and complaint to Mamata Banerjee (Railway Minister) or any higher authority of Railway Board, no body will do anything.”

As per above facts and given reasons (to cancel the ticket) from TTE during arguments, I would like to ask a few given below questions:
1. Was he really TTE (without name plate) or somebody else (may be a gunda)?
2. If he was really TTE then why was he without nameplate?
3. Till Gorakhpur, not a single TTE came to check the tickets, shouldn’t any TTE come?
4. Is the ticket really cancelled by railway due to separate ticket to minor female child?
a. If yes, than why Sarojini Nagar Railway Reservation counter, New Delhi issued me such ticket? And if cancelled the railways due to above said rule, why not informed me in advance?
b. If not, than why Shri Mohan Prasad (CTI) supported to that so called TTE and even not disclosed the name of TTE?
c. If there is really such rule than as per the fact that she was traveling with us in same coach, so does it applicable and can the railway cancel the ticket without information in advance and allot the berth/seat to others?

Madam, we strongly regret to state that the running train staff either not aware of the railway rules & regulation or they simply made us fool and sold the berth to others at high cost. When people resisted, they simply start gundagardi with passengers.

Due to above harassment, we three person adjusted on two berths and spent sleepless night even after buying reserved ticket from railway counter.

We therefore request you to kindly look into the matter & take action against the above-mentioned Train Running Staffs under intimation to us so that this kind of deal is not repeated again and travelers can journey in train without harassment.

Thanking you in anticipation.
Yours Faithfully,

Surendra Sah
7/120 (old), Prem Nagar, Lodhi Road
New Delhi – 110003
Mobile: [protected]