[Resolved]  Railways — Bungled booking

I had booked seven seats on August Kranti Rajdhni for 18th December 2008 for my family in II-class A.C. 2 tier from Hazrat Nizamuddin to Bombay central vide ticket No.[protected]PNR No.[protected] on 24.09.2008 from the Railway booking counter at Supreme Court, New Delhi. Due to unavoidable reasons three seats had to be canceled. I enquired from the Railway enquiry on telephone No.139 and I was informed that only the seats for the three that had to be cancelled will be cancelled and the remaining births will remain the same. Accordingly, on the very next day i.e. 25.09.2008, I sent my clerk to get the said births cancelled. The booking clerk at the counter was far from courteous. He cancelled three births and issued a fresh ticket for the four remaining births (out of which two were lower births for senior citizens and two upper births for the girls) and in the process the new births that have been allotted are two upper births for senior citizens and two births in the passage, one upper and one lower for the girls . Two o[censored]s are senior citizens aged 74 and 70 years and the two who have been allotted the births in the passage are young girls. I understand that there are clear instructions that, as far as possible, senior citizens will be given lower births. While issuing the new ticket No.12714233 the PNR No.[protected] remains the same. I fail to understand as to why the earlier allotment was not continued. From the attitude of the booking clerk, who was not even prepared to tell how much will be the cancellation charges, I am firmly of the view that this has been done on purpose. I also lodged a complaint on toll-free No.[protected] (Complaint No.691 Dated 25.09.2008) but nothing seems to have been done till today.