[Resolved]  RCOM — balance deduction and mental harassment

Address:

Kerala

balance deduction and mental harassment
Complain against reliance communication for deduct excess money for service which I never enjoy and mental harassment of a staff
Dear Sir,
I purchased reliance’s prepaid connection before 3 years back since there I recharge my connection so many times. But since it activated, they deducted my more than Rs 200 for valu added service such as Ring tone pack, sms services. While I didn’t subscribe for such services. When I asked for the proof from reliance customer care ( that I subscribe such value added pack) they replied that they don’t have any proof.In kerala a staff named vishnupriya in Rcom very bad behaviour to customers for that i got mentally disturb & this is not first time happend with me so many times happend with me . so now i decided to do complaint against them ...However, this loot practice is going on and on. They once again deduct some charges and I am sure that such unfair practice will continue in future also. So…..
My expectations are as below…
1 I want all my money back which they deduct for value added service unethically and unlawfully since it activated .
2.For mentaly harrasment i wnat to charge them RS 100000.
3. Before activating such services they should take consumers’ written permission and not by SMS or phone call.
4. They should maintain proof for activating such services.
5. Reliance India mobile should give written assurance about ALL the charges.
6. Fine such mobile operators who deduct any amount from customer without their written permission.
7. No value added services should allowed in prepaid connection as they deduct directly from their balance.
8. There must be 100 times higher charges as FINE to the mobile operators for unethical practice, mal practices, unfair practices and deduct amount without the written permission of customer.
9. Strong customer care service must required.
my mobile number is [protected]