RechargeItNow — Showing recharge successful but mobile not recharged | |||
Dear Sir/Madam, I recharged my Aircel mobile : [protected] for Rs.65/- on 14/04/2013, But i didn't received any recharge to my mobile and the amount is debited from my account. I also logged a complaint using your online form. I only received the mail stating that the refund is on process. Till now i didn't received any email regarding the status. Below i mention the details of recharge order id R[protected] transaction id 93855694 subscribed id recharged [protected] operator AIRCEL circle Tamil Nadu purchased value (mrp) 65 date [protected]:07 PM Kindly Refund to my account or Recharge my mobile. Since i am using your site many times to recharging my mobile, One suggestion from my side - If your server is down or you are facing any problem in recharging customer's mobile. You can display a message stating that temporarily the server is down or any other message. Thanks, Nivas.V Was this information helpful? | |||
 3 Comments | |||
Comments
Hi,
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
Hi,
Our team tried to touch base with you unfortunately there was no response from your end. Please note that RCV 65 benefit is in active status. To check the Dedicated TT dial *111*7# from your Aircel number. Please let us know in case you have further queries.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
Our team tried to touch base with you unfortunately there was no response from your end. Please note that RCV 65 benefit is in active status. To check the Dedicated TT dial *111*7# from your Aircel number. Please let us know in case you have further queries.
You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in
Warm regards,
Team Aircel India
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Recharge — Not Recharged
Sir I have recharged my mobile number [protected] from the site "http://www.freecharge.in/"with Rs. 25. My transaction id is " CCA11CAKO361IG43334640" , transaction got failed but this amount has been deducted from my account but and I have not received the Balance on my number.
Please look into the matter...